Job Description
Customer Service Representative
Basingstoke
9 month initial FTC
Full-time
* ompetitive
* benefits
* full training
Are you passionate about delivering brilliant customer service? Looking for a role where you’ll be supported, trained and given opportunities to grow?
We’re hiring Customer Service Representatives to join our friendly, collaborative team in Basingstoke. Whether you’re just starting out or bringing previous contact centre or financial services experience, this is your chance to make a real impact in a global company with people-first values.
We offer flexible working patterns, full training, and a great team environment — plus the opportunity to learn about the fast-moving world of financial technology.
What You’ll Be Doing
As a key point of contact for our customers, you’ll be helping people understand their financial products and navigate our online platforms with ease. You’ll deliver exceptional service across both phone and live web chat channels, always with professionalism and a personal touch.
Day To Day, You’ll
1. Handle inbound customer calls with care, accuracy, and empathy
2. Manage live web chat conversations to help resolve customer queries
3. Guide users through their financia...