The Hotel
Curio Collection by Hilton is a global set of remarkable upper upscale hotels handpicked for their unique character and personality; each one a part of the fabric of the city it calls home. Lost Property is the seventh Curio Collection hotel opened in London.
Located on Ludgate Hill, just on the corner of St Pauls Cathedral, one of the most iconic London landmarks, Lost Property hotel has 145 bedrooms, a restaurant and bar called Found, a coffee house called Tattle, and a gym.
Our Found restaurant has been nominated for the World Culinary Awards in the Best New Restaurant category and shortlisted for the Best F&B Marketing Campaign at HMA, Hotel Marketing Awards. The hotel has also won Boutique Hotel of the Year in London title at the Travel & Hospitality Awards 2024.
What we offer
Staff rate across all Hilton brands and across the Dominus hotel portfolio
Your Inspirational Stay a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
Additional annual leave entitlement based on length of service
Impact Day, paid day to support your charity of choice
Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
Staff events and recognition schemes
Access to Employee Assistance Program (EAP)
Season Travel Ticket Loan
Cycle To Work Scheme
Refer A Friend Scheme get rewarded when they join the team
A collaborative team culture where people thrive together and a place where you can be your true authentic self
About the role
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. Youll deliver this through managing all aspects of Front Office, creating a unique and special visit for our guests. Youll also create the warm atmosphere that make our guests feel at home in any location, as well as ensuring they have an enjoyable and successful stay
Amongst other things, youll do this by managing the day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance - Initiating and completing any HR related activities where required. Youll be aware of and create departmental goals, ensuring communication of these across the team so they are all working towards achieving or exceeding targets such as SALT Scores.
Some of the key responsibilities are:
People
Recruitment and retention of the team to ensure quality team members are recruited and retained.
Conduct team performance review and to coach and support the Reception Team.
Supervise, motivate, and drive the reception team in the performance of their duties, with special focus on up-selling opportunities, Hilton Honours promotion and delivering the brand promise.
Carries out daily briefings/ handovers /daily stand-up meeting with the team, providing direction, support and any relevant information to the rest of the team
Quality
Understands and is fully conversant with the systems in use, standards of performance and job description. Understands and is conversant with the computer systems in place, Hilton Lobby, Stay Experience Platform and any other relevant systems.
To attend monthly and weekly regular departmental meetings ensuring objectives are reviewed and results monitored and minutes recorded as required and shared with team e.g: Health & Safety meeting, Profit & Loss meeting.
To be aware and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
Works closely with other HODs and team to ensure communication is smooth and all guests are looked at before and during their stay
Profit
Maximizes occupancy and helps optimizing the RevPAR by adjusting the selling strategy under the recommendations of the Revenue Manager.
Supervises, motivates and drives the Reception team in achieving KPIs, with special focus on up-selling opportunities, Hilton Honours promotion and delivering the brand promise.
Manage the payroll to be in line with the budget.
About you
At least 2 years experience in a similar role in a 4* hotel environment
Excellent leadership skills with experience of developing and leading a team
Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Strong communication skills through a variety of means
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
High attention to detail and accuracy great at managing ones own time and the time of the team
If you would like to join a people focused team in a unique hotel, please do get in touch! We look forward to hearing from you.
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