Job Description Trade Counter Sales Assistant
Trade counter retail super star!
You will be joining the Leeds based electrical wholesaleshowroom specialisingin everything to do with lighting and electrical accessories.
Successful electrical wholesaler are now expanding the team to meet increasing customer demand with a trade counter super star who thrives on providing an exceptions customer experience.
You will naturally
Exceed customers expectations and keep our customer service standards maintained
Handle inbound telephone calls, e-mails and online correspondence through Live Chat with customers
Support all aspects of the sales journey from product queries, advice and aftersales care
Process customer returns and exchanges
Take ownership of any delivery issues, finding suitable solutions for everything that falls on your plate
Providing prompt, efficient and consistent information and communication in line with company policy
Liaise with couriers to ensure best service is maintained
Build a strong relationship with the product and marketing teams
So who are we looking for?
Are you an awesome customer success advisor with a can-do attitude who can handle day to day challenges and offer creative solutions to customers looking for their customer furniture piece? A great team player? Confident to communicate with customers but also with our pur...