We are delighted to be supporting this highly successful Motor Group with depots across Scotland, in their search for a motivated IT Apprentice. This is an excellent opportunity to join a business that delivers exceptional customer service and automotive expertise.\nAs a Field Service Apprentice, you will join the IT team based at one of the Aberdeen Depots, where you will commence your IT career and gain a nationally recognised qualification upon completion of your apprenticeship. You will be supported throughout your apprenticeship by your personal assessor from Elite Training, as well as your peers and mentors within the IT Department.\nYour role will be varied to allow you to gain as much exposure as possible across the whole IT Department, learning while you are earning.\nRole Purpose\nTo provide high-quality, responsive IT support across dealership sites and remotely via the ServiceDesk, ensuring reliable operation of IT systems, infrastructure, and end-user technology.\nThis role combines on-site field support and remote 1st line support, acting as a key link between the ServiceDesk and dealership operations.\n Role Purpose\nTo provide high-quality, responsive IT support across dealership sites and remotely via the ServiceDesk, ensuring reliable operation of IT systems, infrastructure, and end-user technology.\nThis role combines on-site field support and remote 1st line support, acting as a key link between the ServiceDesk and dealership operations.\nKey Responsibilities:\nField & Onsite Support\nâ¢\tDeliver on-site IT support across dealership locations\nâ¢\tInstall, configure and deploy end-user devices (PCs, laptops, tablets, mobiles)\nâ¢\tDiagnose and resolve hardware, network, and Wi-Fi issues\nâ¢\tAct as the on-site IT representative, liaising with staff and management\nâ¢\tCoordinate third-party engineers and suppliers when required\nServiceDesk & Remote Support\nâ¢\tProvide 1st line support via the ServiceDesk\nâ¢\tTroubleshoot and resolve incidents remotely where possible\nâ¢\tAccurately log, update, and manage tickets to agreed SLAs\nâ¢\tEscalate issues appropriately to 2nd line or specialist teams\nInfrastructure & Systems Support\nâ¢\tSupport core IT systems including:\nâ¢\tMicrosoft 365\nâ¢\tWindows desktops and user environments\nâ¢\tNetwork infrastructure (switches, Wi-Fi, connectivity)\nâ¢\tAssist with site setups and infrastructure upgrades\nâ¢\tSupport automotive systems (e.g. workshop diagnostics, showroom tech)\nAsset & Equipment Management\nâ¢\tBuild, configure and deploy IT equipment\nâ¢\tTrack and manage IT assets through their lifecycle\nâ¢\tEnsure proper handover and documentation of issued equipment\nContinuous Improvement\nâ¢\tIdentify recurring issues and contribute to root cause analysis\nâ¢\tSuggest improvements to reduce repeat incidents and improve service\nâ¢\tSupport standardisation and automation initiatives where appropriate\n â¢\tStrong customer service mindset and communication skills\nâ¢\tAbility to work independently on-site and as part of a wider team\nâ¢\tGood problem-solving and fault-finding ability\nâ¢\tOrganised, with the ability to prioritise workload effectively\nâ¢\tWillingness to learn and develop technical skills\nâ¢\tPassionate about all things IT\nRequirements\nâ¢\tFull UK driving licence (essential)\nâ¢\tWillingness to travel regularly between sites\nâ¢\tBasic understanding of IT systems and hardware (or working towards)\nâ¢\tCommitment to completing apprenticeship \nâ¢\tOut of Hours work to support projects as required\n