Company Description
Joinus at Accor,wherelife pulseswithpassion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.
Job Description
In this role you will:
* Provide exceptional service during check-in, check-out and throughout the guest stay.
* Ensure procedures are followed in relation to guest confidentiality and safety.
* Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.
* Checking and balancing the day’s takings from the hotels outlets.
* Ensuring accurate charges to our guest’s rooms.
* Ensuring the safety and security of our guests.
* Completing the night audit process reconciliation & excel reporting.
* Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
* Prepare light room service meals for guests from our Late Night Menu.
* Control after-hours access to the property.
Qualifications
If this role interests you and you can demonstrate that you have:
* A true desire to work with people and create human connections.
* A professional appearance and demeanor that will represent our brand well.
* Have a curious mindset to be able to spot tiny frustrations, seemingly insignificant needs, and the times that service could be even better for our guests..
* Previous experience with a property management system. Preferably Opera.
* Exceptional customer service skills, communication and time management skills.
* A friendly and outgoing personality.
* Proven ability to work unsupervised.
* A willingness to use initiative and strong problem solving skills.
* Strong analytical skills with a high level of computer literacy and accuracy
* Ability to work late night shifts 11pm – 7am.
* Be reliable and flexible with the ability to work all shifts including nights and weekends.
Additional Information
Salary £13.08 per hour
* Company Events - Team appreciation lunch
* Discounted hotel nights plus 30% off Food and Beverages (subject to individual outlets)
* High street discounts, with your Heartist card
* Holiday:28 days including bank holidays (increasing yearly to up to 33 days)
* Team member referrals program
* Personnel development - In house training
* Free on-site parking
* Free meals on duty
* Monthly 'Duck' awards
* Free uniform
* Company Pension
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