Systems and Network Engineer | Pontefract, West Yorkshire | Office-based with some site work (minor flexible working options available)| Monday to Friday, 8:30 am to 5:00 pm, with some availability to work outside of core working hours | £28,000 - £33,000 plus on-call bonus available
Our client has an exciting opportunity to join their growing team in a challenging but rewarding position with significant opportunity for personal development.
They are looking for a Systems and Network Engineer to join the Managed IT Services department in a varied, challenging position, dealing with day-to-day support requests from their client-base whilst simultaneously working on a regular flow of more sizeable migration projects and new infrastructure installations.
Please note - Engineers are on a two week on, two weeks off out of hours rota which runs 365 days a year. This means depending on the rota, an engineer may end up on-call during bank holidays. When one engineer is off on annual leave, the other engineer is on-call until that engineer returns from annual leave.
Are you the right person for the job?
* A full UK driving license and own transport is required for client site visits.
* A minimum of 3 year of commercial IT systems support, preferably in a similar SME or MSP type environment
* Proficient with Microsoft Office suite
* Working with Windows Server operating systems and the tools that come with managing on-premises IT infrastructures (AD DS / DNS / DHCP / GPO/ File & Print Services)
* Installation, secure configuration, and administration of Windows desktop operating systems
* Installation, secure configuration, and administration of networking equipment (routers, switches, and wireless AP's)
* Credible experience configuring anti-virus policies and resolving threats.
* Credible experience with backup technologies (at minimum configuring jobs and restoring file and folders)
* Credible experience in the provisioning and ongoing support of Microsoft 365 tenants, primarily Entra ID / Intune / Exchange Online / SharePoint Online / OneDrive / Teams
* Confident and comfortable working on server and PC hardware, as well as installing equipment to server cabinets and patching cabinets neatly.
* Alignment with company core values, being hardworking, humble, and possessing the ability to put the needs of others before their own.
* A willingness to learn! You must be coachable.
* Highly punctual, avoiding lateness at all costs is essential.
* Excellent verbal and written communication skills.
* Being conscious of their personal appearance and hygiene in respect of working in a professional environment alongside colleagues.
* Being highly organised, neat, and mindful with strong attention to detail, even in the smallest of tasks.
* Demonstrable customer relation and communication skills.
What will your role look like?
* Log client support requests with accuracy and detail in our support ticketing system Customers can request support via the phone, email or contact form on our website.
* Manage, investigate, and resolve client support requests remotely (via phone or email) and on-site when necessary.
* Manage and work on multiple tickets and projects simultaneously.
* Accurately create, update, and manage client knowledgebase articles and credentials.
* Configure and install IT software and hardware.
* Administer (when on-rota) the department's “IT Procedures” mailbox managing alerts from client infrastructures.
* Follow department and companywide work instructions whilst also contributing positively, with suggestions, to their evolution.
* Proactively work on our customer management dashboards ensuring supported client infrastructures has the latest software and firmware available.
* Report directly to the Head of Managed IT Services for role and day-to-day support and task assignment.
* Function as pre-sales mediator on occasion when sales enquiries come through the support channel.
* Ensure client support subscriptions are kept up to date.
* Complete annual training courses in software that provide high quality support services to customers.
* Contribute to the general upkeep of the workplace facilities ensuring workspaces are kept to a high standard.
What can you expect in return?
* Starting at 25 Days holiday plus all the usual bank holidays
* Contributory pension scheme
* Optional private health insurance (after 12 months)
* Exclusive discounts with an optional Perkbox membership
* A great working environment in the town centre with easy access to parking and other amenities
* Excellent local car parking, bus and train links
* Supportive and inclusive environment where everyone's opinion matters, and each team member is encouraged to contribute to the continual improvement of the department (weekly meetings are held to talk about opportunities for improvement!).
Interview Process
First Stage (30-45mins)
The first stage you are required to simply complete the below bullet pointed list.
* Completion of DISC profile
* Completion of character-based questions (see document attached) with singular technical scenario to answer.
* Completion of General Application Form.
Second Stage (30-45 Mins)
The second stage is all about getting to know you and your personality!
* Informal chat over Microsoft Teams to discuss your answers and take a genuine interest in you.
Third Stage (90 Mins)
The final stage of the interview is to complete a face-to-face technical interview.
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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