Summary of Role
You will manage the contract renewal process for clients, ensuring timely renewals, maintaining client relationships, and maximising retention rates. This role combines account management, negotiation skills, and strategic planning to secure ongoing business relationships.
What you will be doing
1. Monitor contract expiration dates and create renewal timelines for each client account.
2. Prepare renewal proposals, negotiate terms and pricing, and ensure all documentation is accurate and compliant with company policies and industry standards.
3. Maintain comprehensive records of all contract modifications and renewal agreements.
4. Build and main positive relationships with existing clients.
5. Serve as the primary point of contact during the renewal process, conduct regular check-ins to assess satisfaction levels, and addresses concerns that might impact renewal decisions.
6. Understand client business needs and how services align with their objectives.
7. Analyse contract performance metrics, identify trends in renewal rates, and assessing risk factors for non-renewals.
8. Generate reports on renewal pipeline status, forecasts revenue from renewals, and track key performance indicators such as retention rates and contract value growth.
9. Work closely with sales teams to transition new contracts into renewal cycles, coo...