Customer Service Leadership Opportunity
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This is an exciting chance to lead and develop a growing customer service team. The ideal candidate will have experience in managing a team, driving performance, and promoting exceptional customer service.
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The successful candidate will report directly to the Customer Service Manager and be responsible for the UK-based customer service team. They will delegate work across the team, support with training and development, and lead by example.
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To succeed in this role, you will need a demonstrable track record of customer service team leadership, ideally from within a logistics setting. You should be solutions-focused and committed to continual improvement in service delivery.
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Key skills and qualifications include:
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* Able to motivate and inspire a team of advisors through strong leadership
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* Solutions-focused and committed to continual improvement in service delivery
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* Ability to effectively use and train IT systems, including CRM and Excel
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Benefits of this role include:
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* Standard working hours of 8am-4.30pm Mon-Fri (occasional cover required for holidays and weekends)
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* Salary up to £38,000 DOE
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* 22 days annual leave + bank holidays
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* Auto-enrol pension
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* Ongoing CPD
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If you're interested in this role, please forward an up-to-date copy of your CV or contact us for a confidential discussion about your career.
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Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk