Accommodation Officer – West Suffolk Council
Location: Bury St Edmunds, Suffolk IP33 3YU
Hours: 37 hours per week
Contract: Permanent. Required as soon as possible
Reference: 0516
Job Description
A home is more than just a roof over someone’s head – it is where individuals and families find their security, safety and stability. We are recruiting for a full‑time Accommodation Officer to help minimise the use and cost of temporary accommodation.
What you will need
To meet the requirements of this role you must be able to provide a high quality, responsive, customer‑focused housing management and lettings service for homeless households living in temporary accommodation. With a passion for collaborative multi‑agency working, you will have excellent communication skills, be outcome focused, a clear thinker, a great motivator and a skilled and accomplished negotiator and problem‑solver.
Responsibilities
* Undertake regular visits and inspections to ensure that all of the temporary accommodation the council uses is being maintained in a good condition
* Work proactively with contractors to ensure that temporary accommodation is repaired
* Ensure that a comprehensive, up‑to‑date inventory and schedule of condition is maintained in relation to every property that is leased or owned by the council
* Ensure that homeless households living in temporary accommodation are helped and encouraged to comply with their licence or tenancy conditions
Benefits
* Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro‑rata if part‑time) plus bank holidays, with an option to buy up to 10 extra days each year subject to approval
* Generous pension scheme – contribute between 5.5 % and 6.8 % (depending on your salary) and the council will contribute 26 %
* Life assurance – a payment of three times your annual salary
* Flexible working options to enable work/life balance
* Agile working – ability to work in the office and from home
* Access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
* Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest‑free and repay through your monthly salary)
* Rail and bus staff discounts
* A range of Health and Wellbeing initiatives including an employee assistance programme
* Discounted membership at Abbeycroft Leisure centres
* A culture of learning inspiring staff to focus on continuous learning
* Modern office accommodation
Contact
For an informal discussion and further information, please call Laura Stevenson, Team Leader – Temporary Accommodation, on 01638 719286 or email Laura.Stevenson@westsuffolk.gov.uk. Or contact Vicky Taylor, Accommodation Manager, on 01638 719393 or email Vicky.Taylor@westsuffolk.gov.uk.
How To Apply
To apply, please visit our website.
Closing Date
12 pm, 21 December 2025.
Interview Date
12 January 2026.
About the Team
West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 it has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.
#J-18808-Ljbffr