Sales / Business Development Lead - Plumbing Supplies - Keighley
Salary circa 38k to 45k - negotiable
Monday to Friday 7:30am to 5pm - occasional Saturday mornings as required
Full time permanent role
SCOPE
* Grow sales by developing existing customers and converting new ones.
* Maintain regular contact with key trade accounts and re‑engage lapsed customers.
* Convert walk‑ins into repeat buyers and reach out to local installers not yet using the branch.
* Lead the daily counter operation and ensure a consistently high customer experience.
* Set clear priorities for the sales team and keep service levels high.
* Resolve day‑to‑day issues quickly before they escalated.
* Coordinate with the warehouse to keep orders, stock, and deliveries flowing smoothly.
* Allocate tasks between sales and warehouse staff to avoid bottlenecks.
* Step onto the counter when needed to support busy periods.
* Become the main commercial driver of the branch, growing sales and customer loyalty.
* Take the lead on key customer relationships and understand their ongoing job needs.
* Bring more structure and consistency to daily operations and service levels.
* Act as the first point of contact for routine decisions, reducing reliance on the owner.
* Identify new opportunities and improvements that help the branch grow over time.
IDEAL EXPERIENCE
* Experience in a plumbers' merchant, builders' merchant, electrical wholesaler, or similar trade counter environment OR strong senior retail/operational experience in a fast‑paced setting.
* Comfortable leading a counter team, setting daily priorities, and solving problems without needing a formal manager title.
* Commercial mindset with proven ability to grow sales, build customer relationships, and spot new opportunities.
* Strong communicator who can engage installers, convert walk‑ins, and proactively follow up with customers.
* Organised, methodical, and calm under pressure — able to keep the branch moving smoothly.
* Willing to learn plumbing & heating products quickly if not already experienced.
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