Were looking for a highly organised and proactive Operational Support Assistant to join our team and help keep our services running smoothly behind the scenes, with remote working and a 4-day working week!
Main purpose of the role
* Manage supplier invoices and materials payments
* Handle credits for incorrect or missing goods
* Provide admin support for internal systems (e.g. Service Connect, Orchard)
* Organise vehicle repairs, servicing, and assign vans to operatives
* Support with customer feedback, complaints, and queries
Key responsibilities as an Operational Support Assistant
Finance & Invoicing:
* Match supplier invoices with orders and deliveries
* Sort out payment disputes with suppliers
* Update finance systems and scan documents
* Help raise purchase orders and check cost codes
* Support with quotes, variations, and finance reports
Administration:
* Be the first point of contact for fleet/vehicle queries
* Book vehicle repairs and maintenance
* Help manage customer feedback and complaints
* Answer repair calls during busy periods
* Help update job info and upload documents for void properties
* Monitor dashboards and follow up on customer queries
* Keep team attendance records
* Help with deliveries during busy times
* Assist with training documents, toolbox talks, and new starter info
What were looking for in an Operational Support Assistant
Essential:
* GCSEs (including Maths) or similar
* Experience in a busy admin or customer-facing role
* Basic finance knowledge (invoices, orders, goods received)
* Good communication and time management
* Strong IT skills (Outlook, Excel, PowerPoint)
* Positive attitude and team player
* Willing to work flexibly, including occasional evenings/weekends
Desirable:
* NVQ Level 3 in Business Admin (or similar)
* Experience in a property repairs or housing role
* Knowledge of Orchard and Service Connect systems
Other Info
* Youll need to follow data protection, health & safety, and equality policies
* You may be asked to help with other tasks from time to time
* Some evening or weekend work might be required
* Rate: £19 - £21 per hour
* Location: Northampton (remote)
* Contract type: 4 day week, 30 hours
* Reports to: Planning Operation Support Manager
* Job title: Operational Support Assistant
For more information either apply below or get in contact with Lily on 07488 866 707.
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