Ref: WNC17794
Location: Remote - will need to come to office (NN1) to pick up equipment/training and set up on system.
Hours: Monday to Friday 37hrs per week
Pay: 27.00ph paid weekly via umbrella
Duration: Ongoing Contract - Long Term/Temp to Perm
Duties
1. To maximise the income to the Council by ensuring the appropriate recovery action is taken against non-payers and to improve on collection rates.
2. To support customers to find sustainable ways to meet their Council Tax debt with the Council.
3. To maintain an up to date knowledge of Council Tax and recovery legislation and case law and related policies and procedures.
4. To undertake the administration for the recovery of Council Tax initiating recovery action in accordance with legislation and Council policy including issuing final notices and summonses, attachment of earnings, referring cases to external enforcement agents, issue of liability orders
5. To deal with customer enquiries resulting from recovery action by phone, via letter and email including negotiating and making payment arrangements providing a good customer service at all times.
6. To deal with enforcement agents returned cases and make decisions on the next course of action.
7. To assist with the compilation of statistics and reports and to assist with testing of new softwa...