You’ll be joining a fast-paced, premium retail brand as Interim Retail Director, based in London.
The role
As Interim Retail Director, you will take full operational ownership of the UK retail estate for an 8 -12 week transformation mandate, acting as the most senior retail leader in the business and working closely with the CEO. This is a hands-on role for an experienced operator who thrives on resetting standards, energising teams and driving measurable performance improvement. You will:
* Lead a full reset of retail culture and in-store standards, including presentation, hygiene, service behaviours and selling energy
* Establish clear non-negotiables and implement daily and weekly leadership disciplines
* Assess area managers, store managers and senior sales teams to identify high potential, capability gaps and performance issues
* Introduce a clear weekly performance cadence covering conversion, ATV, footfall and standards compliance
* Design and roll out a practical sales training framework with embedded in-store coaching
* Refresh in-store promotional activity, theatre and sales missions to drive engagement and urgency
* Support senior leadership with ER, conduct and people performance issues
* Assess succession, mentor internal talent and recommend a long-term retail leadership structure
* Deliver a final report outlining actions taken, outcomes achieved and next-phase recommendations
How you’ll dazzle us
You are a senior, credible retail operator with extensive multi-site leadership experience and a proven track record of delivering turnarounds. You bring gravitas, warmth and clarity, balancing high standards with emotional intelligence. Comfortable making tough decisions, you are commercially driven, hands-on and energised by fast-moving environments. Your background is likely within premium or aspirational retail or service-led hospitality, and you know how to lead large teams through cultural and operational change.
What’s next
If you’re ready to step into a high-impact interim role where your experience will make an immediate difference, apply via the form below.
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