Skanska, one of the world’s leading project development and construction groups, is an
inclusive and responsible business that is helping to build a better society.
We are looking for a Helpdesk Administrator to join our team in Scotland.
Working as a Helpdesk Administrator you will be responsible for planning tasks through the CAFM system, liaising with mobile engineers, supply chain, and management for updates on job progress across all building services.
What you\'ll do:
* Log Tasks (jobs) on the Helpdesk CAFM (Computer Aided Facilities Management) system ‘Concept Evolution’. Tasks may be received by telephone, email, in person or through the CAFM system directly.
* Planning tasks for Direct Labour to ensure SLAs are met.
* Liaise with mobile engineers, supply chain and facilities managers with regards to job progress.
* Organising plant hire for direct labour engineers.
* Generating weekly reports for the Helpdesk Supervisor and Business Support Manager.
* Tracking compliance with attendance SLA’s, intervening to drive supplier and own staff performance, communicating with customers and escalating performance issues where necessary
* Promote a culture of customer service to both internal and external customers.
* Assisting the Facilities Services Manager and Business Support Manager with all aspects of contract management, supplier management and supplier procurement
What you\'ll bring to the role:
* Experience of working in a Helpdesk role, preferably using a CAFM (Computer Aided Facilities Management) system.
* Good organisation skills.
* Experience of working directly with client representatives.
* Good computer skills including use of Microsoft Office, in particular be at an intermediate level.
* Capacity to meet tight deadlines.
Equal opportunities
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.
We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Reasonable adjustments
We would like you to perform at your best at every stage of our recruitment process. Please contact us using recruitment@skanska.co.uk or call 0330 105 2000 – Option 5 & 1, if you require any adjustments that would support you throughout your application.
More information about the role
Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: recruitment@skanska.co.uk
The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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