Audio Visual Service Engineer
To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.
This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead.
The Benefits
* Salary – up to 40K based upon experience
* 28 days holiday, including the 8 bank holiday days - with incremental increases for long service.
* Car Allowance
* Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years’ service a salary sacrifice option is available.
* There is a drink allowance during the day.
* Tools & PC supplied.
* Bupa Healthcare after 6 months including dental cover
* Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary.
Role Title
Audio Visual Service Engineer
Accountabilities Include: Knowledge & Key Skills
* Onsite Work 80%
* Audio (Program and Speech, DSP-based systems) – QSC, Biamp, Shure, and Poly sound structure
* Projection and Display Devices (Maintenance)
* Custom Control Systems (AMX / Crestron / Extron / SY)
* Audio and Video Conferencing (Cisco / Lifesize / Polycom / Zoom / Microsoft Teams)
* Microsoft Hub
* Digital Signage Systems (Scala / OneLAN / Brightsign)
* Video Wall Display Systems (Datapath / Dexon)
* IPTV (Exterity / Tripleplay)
* Live Event Work (VC / Presentation / Broadcast)
* Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general.
* Site cleanliness
* Communicating with customers and site contacts
* Adherence to site rules, procedures, and H&S
* Adhoc On-site Tech cover - annual leave, sickness
* In office 20%
* Completing post-job and PM reports
* Providing phone / email tech support
* Product research and development for client requirements
* Continue with PDP and applicable training
* IMS and Quality Policy awareness and development
Essential
* 4 years audio-visual experience - installation / onsite / tech support
* Ability to terminate cables (particularly Cat5 / 6, RS232 and Audio TRS)
* Knowledge of Audio room acoustic optimisation within various environments
* Effective communication skills at all levels, especially client-facing
* Good numeracy and written skills
* Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively
* Quick response to service desk tickets
* Able to work individually and as part of a team
* Good time keeping and dressed according to the job in hand
* Fully compliant with The Health and Safety at Work Act 1974
* Clean driving licence and a current passport holder
* AVIXA CTS
Desirable
* Crestron P101
* Extron School of AV
* Cisco CCIP
* Microsoft Teams core skills
* Networking knowledge (including identifying issues regarding Dante / AES67 in respect to QoS / PTP / IGMP)
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