Job Purpose
The Marketing & Communications Executive plays a key role in supporting the Clubhouse Manager to promote and develop the Community Clubhouse as a welcoming, inclusive, and vibrant community hub at the heart of the Selsdon community. The postholder will lead on marketing and communications activity while co-ordinating community lunches, events, and volunteer involvement. The role supports increased attendance, stronger community engagement, and the smooth delivery of clubhouse activities.
Key Responsibilities
Marketing & Communications
* Support the development and delivery of the Community Clubhouse marketing and engagement strategy.
* Promote clubhouse activities, services, events, and community lunches through social media, newsletters, local press, and promotional materials.
* Create engaging content including posters, flyers, website updates, and impact stories.
* Maintain and update the clubhouse website and social media channels.
* Ensure consistent branding and messaging across all communications.
* Support outreach activity to attract new members, volunteers, and community partners.
Community Lunch & Event Coordination
* Support the planning, promotion, and smooth delivery of regular client and community lunches.
* Co-ordinate event logistics including venue preparation, catering arrangements, volunteer support, and activity planning.
* Work with the Clubhouse Manager to develop new social, wellbeing, and community engagement events.
* Ensure activities are welcoming, inclusive, and responsive to community needs.
* Gather feedback from attendees to support continuous improvement.
* Support food ordering, menu planning, and safe food service practices where required.
Volunteer Coordination & Onboarding
* Support the recruitment, onboarding, and coordination of volunteers.
* Promote volunteer opportunities through marketing and community engagement activity.
* Assist with volunteer induction, training, and ongoing support.
* Help maintain volunteer rotas and ensure appropriate volunteer coverage for lunches and events.
* Support volunteer recognition and engagement initiatives.
* Maintain accurate volunteer records in line with data protection and safeguarding requirements.
Community & Stakeholder Engagement
* Build positive relationships with local organisations, community groups, and partners.
* Represent the clubhouse at community events and outreach activities where required.
* Support fundraising events, awareness campaigns, and partnership initiatives.
Monitoring & Reporting
* Monitor marketing activity performance including social media engagement and event attendance.
* Maintain marketing and volunteer databases.
* Provide regular reports and updates to the Clubhouse Manager.
* Support collection of case studies, feedback, and impact data.
Administrative Support
* Provide administrative support relating to marketing, events, lunches, and volunteer coordination.
* Ensure promotional materials and information displays are current and accessible.
* Support compliance with safeguarding, health & safety, and food hygiene procedures.
Key Performance Indicators (KPIs) / Measurable Outcomes
Marketing & Engagement
* Support the increase of clubhouse attendance and participation levels.
* Achieve agreed social media growth targets (e.g. follower growth, engagement rates, post reach).
* Deliver regular marketing communications (e.g. monthly newsletters, weekly social media activity).
* Increase awareness of clubhouse services measured through enquiries and new member registrations.
Community Lunch & Events
* Successful delivery of scheduled community lunches and events.
* Maintain or increase average attendance at lunches and community events.
* Achieve positive participant feedback and satisfaction levels.
* Support development and delivery of new community engagement activities annually.
Volunteer Recruitment & Retention
* Support recruitment of new volunteers to meet service needs.
* Deliver structured volunteer onboarding and induction for new volunteers.
* Maintain volunteer retention and satisfaction levels.
* Ensure adequate volunteer cover for lunches, events, and activities.
Partnership & Community Outreach
* Develop and maintain relationships with community partners and local organisations.
* Support delivery of outreach activities to increase participation and awareness.
* Contribute to fundraising or awareness events as required.
Reporting & Administration
* Maintain accurate marketing and volunteer records.
* Provide regular performance updates and reports to the Clubhouse Manager.
* Support collection of case studies and impact evidence for funding and reporting purposes.
Skill Specification
Essential
* Experience in marketing, communications, community engagement, or events coordination.
* Experience working with or supporting volunteers.
* Strong written and verbal communication skills.
* Good organisational skills and ability to manage multiple priorities.
* Experience using social media and digital marketing tools.
* Ability to build positive relationships with diverse community groups.
* IT proficiency including Microsoft Office and design/communication tools (e.g. Canva, Powerpoint).
Desirable
* Experience working in a community, charity, or social care setting.
* Experience coordinating community meals, social programmes, or wellbeing activities.
* Knowledge of volunteer management processes.
* Awareness of safeguarding and inclusive community practice.
* Food hygiene awareness or willingness to undertake training.
Personal Attributes
* Friendly, approachable, and community focused.
* Creative and proactive with strong initiative.
* Ability to work independently and as part of a team.
* Strong attention to detail and organisational ability.
* Flexible and adaptable approach.
* Commitment to equality, diversity, and inclusion.