* Friendly & Supportive Working Environment.
* Progression Opportunities.
About Our Client
This small-sized company operates within the energy and natural resources industry, specialising in providing expert services to its clients. The organisation fosters a supportive work environment and values individuals who are committed to delivering exceptional customer care.
Job Description
* Act as the primary point of contact for customer enquiries, ensuring timely and accurate responses.
* Maintain customer records and update databases to reflect accurate information.
* Coordinate with internal teams to resolve customer issues efficiently.
* Monitor service performance and identify opportunities for improvement.
* Prepare reports on customer feedback and service trends.
* Support the implementation of customer service policies and procedures.
* Handle escalated issues with professionalism and a solution-focused approach.
* Ensure compliance with industry regulations and company standards.
The Successful Applicant
A successful Customer Coordinator should have:
* Previous experience in a customer service or coordination role.
* A strong understanding of the energy and natural resources industry.
* Excellent communication and interpersonal skills.
* Proficiency in managing databases and reporting tools.
* A keen eye for detail and problem-solving abilities.
* The ability to work independently and as part of a team.
What's on Offer
* A competitive salary of approximately £26,000.
* A permanent position within a growing company in Southport.
* Opportunities to develop expertise in the energy and natural resources sector.
* A supportive work culture that values employee contributions.
* Standard holiday leave and additional benefits.
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