Are you looking to join a leading MSP supporting customers across the UK? Are you are passionate about team work and delivering excellence to our customers Become part of a progressive and growing organisation building on continued success, as the client base expands and service continually improves.
We are seeking a knowledgeable and adaptable 2nd Line ICT Support Executive
This is an exciting opportunity for the right candidate to make an impact and grow with the business.
What Were Looking For in You? 3+ years experience in an IT MSP environment and 2nd Level
Highly organised, proactive and customer-focused individual
Able to work under pressure and manage competing priorities
Strong written and verbal communication skills
Experience in a customer service-focused role
Good working knowledge of Microsoft platforms including:
Microsoft 365 administration
Windows 11
Basic Windows Server administration (Active Directory, user management, group policies) Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls)
Experience with routers, switches and wireless platforms (e.g. Ubiquiti, DrayTek, NETGEAR, Cisco)
Basic understanding of virtualisation technologies (Hyper-V and/or VMware)
Exposure to VoIP/hosted telephony systems and broadband provisioning
Positive attitude with strong troubleshooting skills
What Youll Be Responsible For Complete ICT customer projects both onsite and remotely (software and hardware)
Support of technology related incidents within agreed SLAs
Ensure support documentation exists and is up to date for all infrastructure components
Take ownership of any issues and ensure they are seen through to resolution
Provide exceptional customer care and set the standards to the wider team
Maintaining accurate asset records
Monitor and maintain all environments to ensure agreed system availability, performance and security is maintained
Helping junior colleagues with IT support activities including complex tasks and escalations
Complete customer training via web demonstration, telephone and customer visits
Ability to multitask - Manage work queues and prioritise events, to ensure all SLAs are adhered to
Job Type: Full-time Benefits: Additional leave
Casual dress
Company events
Company pension
Health & wellbeing programme
On-site parking
Referral programme
Experience: IT support: 3+ years (required)
Customer service: 2 years (required
You MUST be a British Citizen or have Indefinite Leave to Remain
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