Overview
Duty Manager – House of Social, Manchester
Salary: £30,000 per annum
Hours Per Week: 45 Hours per week
Working Patterns: Our Management Team work collaboratively throughout the working week Tuesday – Sunday. Shifts can start as early as 7am and finish as late as 2am. Days and hours will rotate weekly subject to demands and team availability.
House of Social Food Hall is Manchester’s newest and most exciting food hall. A collection of five independent kitchens, serving food and drink to suit every taste and time. We’re looking for an accomplished Duty Manager to provide leadership support, steering the on-site team to deliver to our premium standards. Located on two levels of Vita Group’s purpose built student accommodation concept House of Social, the venue spans 12,000 square feet of brand new dining and drinking space.
Responsibilities
* Support our General Manager in all aspects of operations within a multi-concept food hall, ensuring exceptional customer experience, operational efficiency, and financial performance.
* Oversee suppliers, in-house food and drink offerings, front-of-house and back-of-house teams, and uphold health, safety and quality standards.
* Ensure our food hall, services and amenities run smoothly meeting premium and luxury brand standards.
* Food & Beverage Management – work with the General Manager and Supervisors to ensure the menu is consistent and updated regularly; curate and launch profitable bar and drinks offerings for residents and the general public; maximise capacity and covers.
* Create menu items and recipes, develop dishes ensuring variety and quality.
* Implement and enforce processes to run an effective and efficient restaurant while maintaining high standards, food quality, cost of goods sold, and margins to increase profits without sacrificing guest experience.
* Front of House – oversee recruitment, onboarding, training, payroll and disciplinary procedures.
* Leadership – motivate and lead the team with clear communication and a positive work environment, focusing on empathy and team results; delegate tasks and complete daily checklists to support anticipated business levels, production, orders, events, dietary restrictions and allergy procedures.
* Maintenance Oversight – coordinate repairs with maintenance operatives and contractors; inspect the food hall for issues and ensure timely completion of works.
* Health & Safety / Compliance – enforce rules and regulations, ensuring adherence to laws and safety standards.
* Emergency Response – act as the first point of contact for emergencies, coordinating necessary actions during critical situations.
* Marketing & Event Management – collaborate with Marketing/Events on bespoke menu creation, drinks preparation, food costs and quality; organise events to foster a positive community atmosphere.
Qualifications and Experience
* Professional Experience – an experienced leader with oversight of team management, daily operations, facilities management, and budgeting.
* High-capacity venue management with extensive events management experience.
* Strong knowledge of food hygiene regulations and health & safety best practices.
* Proven experience in foodservice, bartending, hospitality, or retail management; experience with food halls, market-style dining, or multi-unit leadership.
* Premium brand ambassador, capable of representing a luxury brand and communicating its values to customers.
* Experience developing and implementing customer satisfaction programs.
* Compliance with maintenance of building safety standards.
* Technologically astute with experience using a variety of systems and software to support operations.
Personal Characteristics
* Excellent interpersonal skills with the ability to motivate, lead and develop teams.
* A hands-on attitude with strong communication and people management skills.
* A strategic thinker.
* Flexibility to work in a varied role with rotating shift patterns, days and hours.
Benefits
* Holidays – 22 days paid holiday, rising to 25 days pro rata
* Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) pro rata
* Your Birthday – employees may take their birthday off work
* Perkbox – access to lifestyle perks and points for a range of products and experiences
* Royal London Pension – Vita Group contributes 3% of salary to pension; 5% employee contribution
* Parties & Events, Recognition Programmes, Career Development, 24/7 Employee Assistance
Important: Unfortunately, we are unable to offer Right to Work Sponsorship. All offers of employment are subject to satisfactory pre-employment checks including DBS checks.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
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