Overview
Mental Health Bristol provides practical advice and support to individuals to help them maintain a rich and meaningful life. The aim is to deliver recovery and wellbeing opportunities for people with mental health and other support needs to achieve their hopes and ambitions. The post is part of the Crisis Team and involves working with and alongside multiple organisations (Mental Health Bristol Partnership). The post holder will need to work collaboratively with these agencies as one team. This is a hub and spoke service, with a 24 hour hub providing a full crisis service across the city and 3 locality spokes alongside the Assessment and Recovery teams.
Main duties
The job purpose is to work collaboratively with the service user and mental health professionals to navigate and coordinate services (both social and clinical interventions), connecting into community resources, building resilience and improving wellbeing. Work within a recovery and psychologically informed approach, taking a holistic view to support people’s recovery to live fulfilling lives. Ensure services are tailored to individuals’ cultural and social needs.
About Us
Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.
Details
Date posted: 29 September 2025
Salary: £26,056 a year
Contract: Permanent
Working pattern: Full-time
Reference number: SEC1141840
Job locations: Gloucester House, Southmead, Bristol, BS10 5NB
Job Description
Job responsibilities
* Work with families, carers and friends in a multidisciplinary team
* Build therapeutic relationships with service users
* Support a team caseload of severe and enduring mental health needs
* Be an excellent communicator
* Receive management and clinical supervision, together with group reflective practice
* Work day and night shifts to meet the needs of a 24/7 service
Person Specification
Essential
* Experience of working with people with mental health needs or people with complex needs
* Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency, long-term conditions)
* Proven experience of carrying out needs and/or risk assessments and the support planning process
* Experience of working with individuals with competing needs and priorities
Desirable
* Proven experience of mental health issues and/or services, either as a user, carer or supporter
* One year of experience
Disclosure and Barring Service
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary to submit for Disclosure to the DBS to check for any previous criminal convictions.
Employer details
Employer: Second Step
Address: Gloucester House, Southmead, Bristol, BS10 5NB
Employer's website: https://www.second-step.co.uk/
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