Department:
IT / Customer Experience / Operations
Reports To:
PMO Lead
Location:
[On-site / Hybrid]
Employment Type:
Full-Time
Direct Applications Only Please, No Agencies
Role Summary
We are seeking a highly organized and detail-oriented Project Coordinator to support the planning, execution, and delivery of IT project implementations and optimization initiatives. This role plays a critical part in coordinating cross-functional teams, managing schedules, tracking deliverables, and ensuring successful deployment of cloud-based contact centre solutions.
The ideal candidate has a background working with IT projects and experience of contact centre technologies, understands SaaS project lifecycles, and thrives in fast-paced, multi-project environments.
Key Responsibilities
* Assist in the Development of project plans, schedules and resource allocation
* Maintain project schedules, milestones, and dependencies
* New Project Validation
* Track action items, risks, and issues and escalate as needed
* Prepare and distribute project documentation, meeting notes, and status reports
* Support project managers with planning, resource coordination, and timeline management
* Facilitate meetings with stakeholders, vendors, and internal teams
* Ensure project artifacts follow PMO standards and governance
* Coordinate QA, UAT, training schedules, and go-live readiness activities
* Track licensing, provisioning, and user onboarding activities
* Maintain accurate records in project management tools, MS Project, ConnectWise)
Required Qualifications
* 1+ years of experience in project coordination or IT project support
* Strong organizational and documentation skills
* Excellent written and verbal communication skills
* Ability to manage multiple priorities and deadlines
* Proficiency with Microsoft Office, SharePoint, Teams, and project management tools
* Experience working on SaaS or cloud-based technology implementations would be beneficial but not essential.
* Familiarity with contact centre platforms such as NICE CXone, Genesys Cloud, Five9, Amazon Connect, or similar
Preferred Qualifications
* Experience with CCaaS migrations or large-scale contact centre deployments
* Knowledge of IVR, ACD, WFM, QA, CRM integrations, and telephony fundamentals
* Understanding of Agile and Waterfall project methodologies
Core Competencies
* Attention to detail
* Strong time management and prioritization skills
* Stakeholder coordination
* Documentation and reporting
* Problem solving and adaptability
What We Offer
* Competitive compensation
* Career growth opportunities in cloud CX technologies
* Supportive team culture
* Flexible work arrangements
* Training and certification support