Panks is a family run business, that was established in 1842.
Due to re-devlopement within our Service departments, Panks are currently looking for an experienced administration Coordinator to join the Panks team to assist with the co-ordination of our engineering, workshop and Service teams.
These roles will be based in our Norwich branch on a 40-hour week contract working between the hours of 8:00am - 5:00pm Monday to Friday, with a one hour unpaid lunch break.
Main Responsibilities
· Answering incoming calls and dealing with customer queries
· Responding to customer queries via email
· Dealing with customers face to face over our sales counter
· Booking in works with customers and keeping them updated throughout.
· Working closely with other departments to maintain a high level of customer service including Panks workshop, Heating department and Contracts department
· Raising job cards for new works and arranging engineers
· Preparing and producing invoices on completion of works using Companies computer package (training will be given)
· Filing and scanning of documents.
· Day to day ad hoc duties as and when required for the needs of the Business
Skills required
· Excellent customer service skills
· Ability to work on own initiative.
· Experience of working in an open plan office (desirable)
· Administration experience including use of all Microsoft office programmes
· Excellent team player
· Polite and confident telephone manner.
Full training will be given on computer systems and continuous support provided with regards to industry needs.
There would be a 3 month probationary period, then permanent for the right candidate.
Job Type: Full-time
Pay: From £12.21 per hour
Expected hours: 40 per week
Benefits:
* Company pension
* Free parking
* Sick pay
Experience:
* Administrative: 2 years (required)
Work Location: In person