Byfield Medical Centre Job Description Part-Time Receptionist JOB TITLE: Part TIME RECEPTIONIST RESPONSIBLE TO: Reception Manager JOB PURPOSE: Greeting patients and visitors in an efficient and courteous manner Provide an effective and polite telephone enquiry service Proactively communicate information between relevant patients, doctors and professionals Booking patient appointments, handing out medications and prescriptions Assisting admin team with referrals and insurance documentation Scanning documents Photocopying, filing MAIN DUTIES AND RESPONSIBILITIES Greet patients and visitors to the practice. Book in patients and visitors in line with practice appointments and visitors procedures. Respond and/or redirect all patient and visitor requests accordingly. Booking, amending and cancelling patient appointments.
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Hand out prescriptions/medications to patients.
Deal with patient queries. Assist the admin team with chasing referrals and sending out documentation relating to insurance claims and medicals. Undertake computerised mandatory training. Ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of practice and back to surgery each morning Attend staff meetings contributing ideas where appropriate.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.