Learner services team leader

Overview

In this role you will lead a team that focuses on supporting the curriculum team to deliver high‑quality Adult Education classes across Coventry. You will coordinate administrative tasks across the wider service, including supporting classes at various venues and offering initial advice and guidance to learners looking to enrol. All candidates must have the Right to Work in the UK and this post is exempted under the Rehabilitation of Offenders Act 1974; appointment will be conditional on a satisfactory Disclosure and Barring Service (DBS) check. We are not offering sponsorship for this role.

Responsibilities

• Lead by example, applying proven line‑management experience.
• Maintain a high level of organisation and manage a busy, varied workload.
• Coordinate administrative tasks and support classes at multiple venues.
• Provide initial advice and guidance to learners seeking enrolment.
• Manage and develop staff, helping them grow and perform at their best.
• Communicate effectively, both written and verbal, with team members, curriculum staff, and internal and external stakeholders.

Qualifications

• Right to work in the UK.
• No sponsorship available for this role.
• Conditional on satisfactory DBS check in line with the Rehabilitation of Offenders Act 1974.

Guaranteed Interview Scheme

• Members of the Armed Forces and veterans
• Individuals currently in care or who have previously been in care
• Disabled individuals or those with a long‑term health condition

About the Adult Education Service

The Adult Education Service, part of Coventry City Council, offers a wide range of courses for residents aged 19+ with a focus on those with the highest levels of need. Courses include long and short community programmes in English, maths, ESOL, ICT/Digital, vocational subjects such as Early Years, and support for adults with learning disabilities. We also run a highly supportive study programme for young people and provide an apprenticeship programme in Nursery Workers, Teaching Assistants, Leadership/Management, and Customer Care. Courses for adults seeking work are available through the Council’s Job Shop.

Values

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents. We are committed to equity and respect in all respects and encourage diversity of thinking. Coventry has a proud, innovative, and creative spirit that brings communities together to tackle problems and bring about real social change.

We maintain a team of around 5,100 staff from a range of backgrounds, and we focus on recruiting and developing talented people who are customer‑oriented, responsible, collaborative, and innovative. Joining us means you will be part of a dynamic, youthful, vibrant, and diverse organisation that delivers the best services to our residents.

We offer a fantastic rewards and benefits package. Please visit our website to find out more.