Job Title: Customer Service Advisor Pay Rate: £13.20 per hour Contract: 3 months (with the possibility of becoming permanent) Location: Leicester Start Date: 13th October Hours: Full-time, Monday to Friday, 9am–5pm Be Part of Our Customer Service Team We're seeking enthusiastic and approachable individuals to join our client's team as Customer Service Advisors. In this role, you'll act as the first point of contact, providing support to customers over the phone and by email. If you're passionate about delivering great service and enjoy problem-solving, this could be a perfect fit for you. Key Responsibilities Responding to inbound calls and emails, handling queries in a professional and timely manner Taking responsibility for each customer case, ensuring it is followed through to resolution Working closely with colleagues and external partners to achieve the best outcomes Thriving in a dynamic environment while keeping customer satisfaction front of mind Using initiative to make informed decisions that enhance the customer experience Identifying potential improvements and sharing feedback to support service excellence What We're Looking For Strong verbal and written communication skills Ability to explain information clearly with a friendly and professional approach Calm and solution-focused under pressure Attentive to detail with strong listening skills Comfortable working in a fast-paced setting Previous customer service experience (e.g., call centre, retail, hospitality) is advantageous Good organisation and time management skills Interested? If this sounds like you, we'd be delighted to hear from you. Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.