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Cargo customer services officer

Canterbury
New Zealand Cricket
Customer service officer
Posted: 18 July
Offer description

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An exciting entry-level opportunity exists for a highly motivated individual to join the Singapore Airlines Cargo team at Christchurch International Airport.

Key areas of responsibilities include:

* Supervising acceptance of cargo in operational areas
* Customer servicing at operational areas, including but not limited to: reservations, flight planning, dealing with export and import enquiries, and Dangerous Goods acceptance.
* General office administration, including invoice verification and specific areas of responsibility assigned on a rotational basis.
* Ensuring that operational and safety procedures are followed and station targets are met

To be successful in this role you will require:

* NCEA Year 13 (level 1, 2 or 3), tertiary education preferred but not required
* Reliability, ability to multi-task, attention to detail, adaptability, good organization, communication skills, and initiative as part of a small team
* Strong time management skills and confidence working in a busy environment
* Previous experience and understanding of cargo airline reservations, ground handling agency, or airfreight forwarding is preferred but not essential
* An interest in aviation and knowledge of Singapore Airlines cargo product and network would be an advantage
* Punctuality and ability to work shifts

This position is based in the Singapore Airlines Christchurch Cargo office and offers a package including free and discounted travel and subsidized medical benefits.

Candidates must have New Zealand citizenship or permanent residency.

Applications should address each qualifying criterion and include a cover letter.

Only shortlisted candidates will be contacted.

For more about why you should join Singapore Airlines, visit Careers at singaporeair.com

Singapore Airlines continues to be a leading airline, winning awards such as World’s Best Cabin Crew (2024 Skytrax) and Best Airline (Overall) (2025 DestinAsian Readers’ Choice).


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