Join North West Trucks and become part of a professional, customer-focused team supporting one of the region’s leading commercial vehicle operations.
We are looking for an organised and enthusiastic Service Receptionist / Administrator to join our busy depot in Northwich. This is a fantastic opportunity for someone with strong customer service and administrative skills who enjoys working in a fast‑paced environment.
Working Hours: Monday to Friday, 8.00 am to 5.30 pm or 7.00 am to 4.30 pm, Saturday morning on a rota basis, paid at overtime rate, 1 hour lunch break (unpaid).
Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Key Responsibilities
* Greeting customers and handling service enquiries professionally.
* Booking vehicles into the workshop and managing service schedules.
* Liaising with workshop staff and keeping customers updated on progress.
* Processing job cards, invoices, and service documentation.
* Answering telephone calls and responding to emails.
* Maintaining accurate records and supporting the service department administration.
* Delivering excellent customer service at all times.
Ideal qualifications
* Previous experience in administration, reception, or customer service.
* Excellent communication and organisational skills.
* Confident using computer systems and Microsoft Office.
* Ability to work well under pressure and manage multiple tasks.
* A positive, team‑focused attitude.
* Experience within the motor trade or commercial vehicle industry is beneficial but not essential.
Benefits
* Pension with North West Trucks contribution
* Qualified Mental Health First Aiders
* Free will writing service
* Free mortgage advice service
* Free eye tests for VDU users
* Cycle to work scheme
* Credit Union at work
* On‑site parking (Site Specific)
* Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
About Us
At North West Trucks, we are a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all‑makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance.
Address Griffiths Road, Lostock Gralam, Northwich, Cheshire West and Chester, CW9 7NU
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