Are you keen to find an exciting new role where you will be part of a dynamic, forward-thinking, friendly agile team? If so, come and join us on the journey.
Why Michelmores? Michelmores is the destination law firm for the ambitious, the imaginative and the distinctive. We help enterprises and individuals navigate change to find a positive future.
We are a flexible, friendly, and inclusive organisation with as clear a focus on fresh thinking as we have on growth and success. We value and nurture our peoples potential and inspiration and give them a creative, open, and collaborative environment in which to develop a career and succeed.
As our clients needs change and evolve, so do we. Our business services teams are continuously looking for ways to innovate and attract and retain the best clients and the brightest people. Central to our culture is our nurturing, friendly and flexible environment which genuinely allows our people to grow and flourish, both professionally and personally. We really care about what we stand for and want to move forward together.
What sort of work? This is an exciting opportunity to join our growing IT team as an IT Support Analyst in our Exeter office.
As part of this role you will be responsible for:
Proactively monitoring support calls using our ServiceNow ticket management system
Taking phone calls, logging tickets, and troubleshooting IT issues
Liaising with third party vendors where applicable
Preparing hardware including deploying OS image, installing and configuring software and assisting users getting setup
When needed, assisting users with setting up IT kit for meetings
On occasion travelling to our other offices in Bristol, Cheltenham, Sidmouth and London
Providing out of hours support on occasion
Why this team? The IT team is the Firms centre of innovation. As well as supporting the hardware and software already in place, they lead the way on developing processes and efficiencies through new software and technology. Made up of a group of innovative, tech savvy and forward-thinking IT specialists and project managers, the team support the technology across all our offices.
How do we work? We take a flexible, agile approach to working patterns. As a team we agree together on the best working arrangements that will enable each of us to provide exceptional client service, to collaborate and connect with colleagues, and to achieve the right home/work balance.
As a Firm we are committed to supporting our people across all levels to achieve the balance they need. We are open to talk flexible working and to empower any candidate to put forward a flexible working pattern to meet their needs.
Who are we looking for? We are looking for somebody who will understand our values and will thrive in our culture. The role is for a 1st/2nd line support analyst based in our Exeter office.
The ideal candidate will have the following skills and experience:
Skills
Self-motivated and enthusiastic about IT and customer service
Be able to work as part of a team, but at times to work under your own initiative
Experienced with hardware/software installation, configuration, and repair
Have excellent troubleshooting and problem-solving skills
Have excellent organisational skills and a professional approach to work
Experience
Previous experience of working in a helpdesk environment
Experienced with Windows 10/11 support and troubleshooting
Experienced with iOS mobile phone support
Experienced with Office 365 suite support and management
An understanding of Active directory
An understanding of group policy
Basic networking skills, WI-FI, and network cabling
Desirable skills
Experience of managing devices within Intune/MECM
Experience supporting users working on AVD
Experience supporting legal sector software from vendors including Aderant, Bighand, iManage, Intapp and Litera.
Experience managing mailboxes within Exchange Online
Ability to read and understand basic PowerShell commands and scripts
This is a great opportunity to join a Firm which believes potential, inspiration, and teamwork should be valued and nurtured.
We work hard to create and sustain an open and collaborative environment. We embrace change and constantly evolve to meet our peoples diverse needs, in the same way that we help our clients to navigate and stay ahead of developments, to move forward together.
Next Steps To apply please click below or if you would like to talk to someone about the role, please call Sarah McLean in our Recruitment Team on 07754 555106.
Michelmores LLP is an Equal Opportunities Employer
We do not discriminate on grounds of race, gender, marital status, age, religion, colour, nationality, ethnic origin, disability or sexual orientation in the selection, recruitment, and treatment of our staff.
View our Inclusion and Belonging pages for more information.
As part of our recruitment policy our candidates are subject to pre-employment screening checks. The Employee Screening Process includes DBS screening, adverse media checks, financial screening, and will also involve verification of employment history, your right to work in the UK and any relevant qualifications and memberships. If you would like further information around this, at this stage, please get in touch with our recruitment team.
*No agencies please any agency assistance will be via invitation only. Please note any speculative candidates submitted via agencies without invitation will not be considered as represented by that agent.
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