Head of Site
The Head of Site is responsible for the safe, effective, and efficient operational management of all UCLH sites. The postholder ensures that capacity, patient flow and escalation arrangements operate optimally 24/7, enabling clinical teams to deliver timely, high quality care while meeting constitutional performance standards and Trust-wide priorities. The role has oversight of a portfolio of central operational functions, including the Coordination Centre, Patient Flow, Transport and Front Door, with scope for additional services to be incorporated as the portfolio evolves. A core element of the role is the management of senior stakeholder relationships, both within the Trust and across the wider local healthcare system. As a system leader, the postholder will work across organisational boundaries to resolve complex operational challenges, drive operational excellence and achieve the best possible outcomes for patients.
Main duties of the job
Provide senior leadership and accountability for Site Operations, overseeing the Trust's 24/7 Coordination Centre, patient flow, transport services and front door functions to ensure safe, efficient and patient focused care. Lead inpatient flow, capacity, discharge and site safety across all locations, and coordinating responses to operational incidents. Own the Trust-wide Patient Flow Strategy, driving continuous improvement through quality improvement, digital optimisation and system collaboration, embedding sustainable best practice across divisions. Provide strategic leadership for Non-Emergency Patient Transport, ensuring safe, timely and dignified transport that supports admissions, transfers and discharges. Lead high-quality front door and administrative services, improving access, customer experience, efficiency and workforce productivity. Hold delegated responsibility for operational budgets and capital planning, ensuring strong financial control and achievement of local cost improvement targets. Lead, manage and develop staff, fostering high performance, openness and engagement, ensuring effective workforce planning, appraisal and recruitment. Ensure robust clinical governance, risk management and compliance with regulatory standards, complaints handling, legal processes and information governance.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world‑class research. We provide first‑class acute and specialist services across eight sites, including multiple specialist hospitals and research centres. We are dedicated to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
* University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
* National Hospital for Neurology and Neurosurgery
* Royal National ENT and Eastman Dental Hospitals
* University College Hospital Grafton Way Building
* Royal London Hospital for Integrated Medicine
* University College Hospital Macmillan Cancer Centre
* The Hospital for Tropical Diseases
* University College Hospital at Westmoreland Street
Person Specification
Knowledge and Qualifications
* Educated to degree level
* Higher professional or management degree (master's level) or equivalent knowledge acquired by experience
* Evidence of continuing professional development including regular attendance on internal and external study programmes.
* Knowledge and understanding of a range of issues across the NHS and NHS patient agenda
Experience
* Proven track record and experience working on both strategic and operational matters at a senior management level, in a large complex organisation preferably within the NHS
* Experience of working at a senior operational manager level NHS/public sector experience and knowledge
* Demonstrable experience of effective budgetary management and control, including achieving annual targets on a regular basis.
* Experience of effective contract management with proven outcomes
* Proven success in business planning and in the development and effective implementation of complex strategic plans
* Experience of leadership of complex operational change management while also developing and maintaining high standards of quality.
* Commitment to self‑development with ability to demonstrate in‑depth knowledge of current thinking and policy affecting health and public sector.
* Quality focused with an innovative approach and the ability to solve complex problems
* A strong understanding of multi‑disciplinary issues and commitment to multi‑disciplinary working.
Skills and Abilities
* Detailed working knowledge of NHS practices and procedures, and experience of implementing new policies and ways of working
* Able to co‑ordinate and manage complaints
* Ability to think and plan strategically, tactically and creatively and to prioritise work programmes in the face of competing demands.
* Able to manage highly complex and difficult situations
* Highly developed communication skills, ranging from informal 1:1 discussions, formal presentations covering both oral and written skills
* Demonstrate evidence of influencing and persuasion in highly complex and emotive situations
* Verbal reasoning skills.
Resource Management
* Demonstrable experience of effective management and control of a large and complex budget, including achieving annual targets
Other Requirements
* IT Literate
* Participation in on‑call rota
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offences Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£121,528 to £138,529 a year. Per annum inclusive of HCAS.
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