Customer Support Advisor
£24,055
Location: Haydock, Merseyside
Your role will be to provide customer service to existing customers.
Key responsibilities:
• Take ownership of queries from existing customers about their card payment facilities
• Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
• Provide technical support for Ecommerce and Virtual Terminal customers
• Maintain accurate system records
• Follow the procedures provided to you by your Manager and Senior Member of the Team
• Develop an understanding of the card market and industry standards
To succeed you'll have:
This is a fast paced, high energy environment and successful candidates must:
• Team player with clear focus on providing excellent customer service
• Tolerant and empathic communicator with confident telephone manner
• Takes ownership of queries, problems and projects and manages to resolution
• Able to manage own workload and work unsupervised if necessary
• PC Literacy - use of in-house database and MS Office applications
• Attention to detail
About Handepay:
Handepay, part of the PayPoint Group, are a leading player in the payments industry because we have a remarkable price proposition that as yet, is unrivalled. When you combine this with our core values of honesty, transparency and integrity, it is clear to see why our Trust Pilot reviews are the best in the industry! Our employees speak highly of us because we believe that every customer and every employee counts.
Our contracted working hours are 36.25 per week Monday to Friday with a level of flexibility required. We are focused on ensuring our team enjoy a good work-life balance.
How you'll be rewarded:
* £24,055 basic salary
* 25 days annual leave, plus 8 UK bank holidays
* Contributory pension scheme
* Share incentive scheme
* Life assurance
* Full training provided. Plus on-going training and support
Apply today for this fantastic opportunity to join a market leader!
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