About the Role We are seeking experienced Complaints Officers to join a busy Social Housing team within a West Midlands local authority. You will be responsible for managing and responding to Stage 1 complaints, ensuring timely, accurate, and customer-focused resolutions in line with statutory and internal policies. Key Responsibilities * Handle Stage 1 complaints relating to social housing services. * Investigate issues thoroughly and liaise with relevant departments to gather information. * Draft clear, professional responses within agreed timescales. * Maintain accurate records and update case management systems. * Provide excellent customer service and ensure compliance with complaint handling standards. Requirements * Previous experience in complaints handling within social housing or local government. * Strong written communication skills for drafting formal responses. * Ability to manage caseloads and meet deadlines. * Knowledge of housing legislation and complaint procedures is desirable. * Proficient in IT systems and case management tools. Working Arrangements * Hybrid role: 3 days per week in the office, remainder remote. * Full-time hours (37 per week)...