Job Description
Application Support Analyst
Application Support and IT Support experience preferably with Navision experience.
Hybrid (3 days onsite, 2 days home) based on site City Centre office Sheffield
Monday – Friday 09.00 – 17:30
We are seeking a proactive and customer-focused Application Support Analyst to join our IT team. The successful candidate will provide 1st and 2nd line support for key business applications, including Microsoft Dynamics NAV (Navision), ensuring issues are resolved efficiently and users receive high-quality support. This is an excellent opportunity for someone with 1–2 years of experience who is eager to grow in a dynamic and fast-paced environment.
This role involves the following:
* Provide day-to-day support for business-critical applications, with a focus on Navision.
* Troubleshoot application-related issues raised by end users and document solutions within the service desk system.
* Collaborate with internal teams and third-party vendors to escalate and resolve complex application problems.
* Perform routine maintenance and configuration to supported applications.
* Create and maintain comprehensive documentation, including technical specifications, user guides, and troubleshooting procedures, to facilitate knowledge transfer and ensure adherence to best practices.
* Take full ownership for managing and resolving support tickets from initiation to closure, ensuring timely and effective resolution while maintaining high customer satisfaction. This includes tracking ticket progress, providing regular updates to stakeholders, and escalating issues when necessary.
Essentials
* 1–2 years of experience in an Application Support, IT Support, or similar role.
* Experience supporting Microsoft Dynamics NAV (Navision) is highly desirable.
* Basic understanding of databases, SQL.
* Strong analytical and problem-solving skills.
* Excellent verbal and written communication abilities.
* Ability to prioritize and manage multiple tasks in a fast-paced environment.
* Customer-oriented mindset with a focus on providing high-quality service.
Desirable
* Exposure to ITIL processes (incident, problem, change management).
* Experience working with ticketing systems such as ServiceNow, Zendesk, or similar.
* Familiarity with ERP and finance systems.
* Understanding of APIs or integrations between systems.
Business Competencies:
* Strong troubleshooting and problem-solving skills.
* Excellent communication and customer service skills.
* Ability to work collaboratively in a team environment.
* Solution orientated.
* Attention to detail.
* Ability to influence business stakeholders.
* Excellent oral and written communicator.
* Organised and proactive mindset.
Our Company, Auxilion – About Us
Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.