Overview
Join to apply for the Property Services Advisor role at Places for People.
Are you ready to make a real impact in property services? We are looking for a Property Services Advisor to join our team and help resolve complex property issues with precision and professionalism. This role involves managing contentious matters that fall outside day-to-day operations, including lease analysis, tribunal attendance, financial reconciliation, and high-risk complaint resolution, to ensure our services run smoothly and fairly.
Where will I be working? This is a full-time office-based role working at our offices in Hoddesdon (EN11 0DR).
Responsibilities
* Preparing for and attending First Tier Tribunals
* Applying for lease-related dispensations
* Financial tie-up of lost management sites and Right to Manage transitions
* Managing Ground Rent and Home Ownership Rent billing and queries
* Supporting the wider business with executive and high-risk complaints
* Ensuring compliance with company policies and procedures
What we're looking for
* Previous experience in the Property Services industry
* Strong attention to detail and excellent time management
* Confident communicator with a customer-first mindset
* Skilled in Microsoft Word, Outlook, and Excel (Intermediate level)
* Ability to interpret leases and service charge accounts
* Experience representing at First Tier Tribunals
Desirable
* Member level IRPM
* Previous experience in block management
What does RMG have to offer you?
You'll join a thriving market leader and receive a superb package of company benefits including:
* 27 days holiday plus all Bank Holidays
* Free Healthcare cashback Plan (optical, dental, physiotherapy, GP charges) with a generous fixed amount, plus 24/7 remote GP Services
* Sponsorship for study and professional qualifications (up to 4 study days)
* Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
* Access to Our Place Rewards with shopping discounts, vouchers, and exclusive offers
What’s next?
If you meet the criteria and are ready to take the next step, follow our simple 5-minute application process. Upload a CV and a supporting statement demonstrating how you meet the role requirements. For questions, please email the recruitment team.
We are committed to diversity and inclusion, and offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria. Please indicate if you would like to be considered under this scheme in your application. We also offer reasonable adjustments in the recruitment process.
If you are a Places for People customer seeking application support, please contact our skills and employment team. Note that the closing date may be moved forward if there is a high volume of quality applications; apply promptly to avoid disappointment. If you’re using a mobile device, store your CV in the cloud (Google Drive, OneDrive, or Dropbox). Recruitment agencies: we operate a PSL and do not take cold calls.
Safeguarding
Safeguarding is everyone’s responsibility. We are committed to creating safe communities by protecting children, young people, and adults at risk from harm, abuse, and neglect. Our recruitment process includes pre-employment checks, including DBS checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture and report concerns to protect those in our communities.
Armed Forces
We guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, veteran (including wounded, injured and sick), cadet instructor, or military spouse/partner, provided they meet the essential criteria for the vacancy.
Disability Confident
We are proud to be a Disability Confident scheme Level 2 employer. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 defines a disabled person as someone with a physical or mental impairment that has a substantial and long-term negative effect on daily activities.
Neurodivergent
Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
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