Key details
Location: Edinburgh or Glasgow office locations
Department: Operations
Reports to: Chief Operating Officer
Direct Reports: Risk & Compliance Analyst and Risk & Compliance Assistant
Hours of work: 37.5 hours per week, Monday to Friday, 9:00am - 5:30pm
About the role
As the Risk & Compliance Manager, you ensure that our business activities are conducted in a compliant and ethical manner, within a framework of policies, procedures and systems based on the relevant regulations. This regulatory framework includes (but is not limited to) data protection, anti-money laundering, consumer protection, anti-bribery, complaint handling and professional membership requirements & governance. You are proactive at keeping up to date with changing regulatory requirements and briefing the Exec Team on any required adaptations or changes in approach.
You regularly review our company risk assessment and collaborate with the Exec Team to monitor our risk profile, adapting the risk assessment and risk matrix accordingly. You identify and implement any necessary actions that result. You use your expert monitoring, analytical and reporting skills and your keen eye for detail to carry out our regular audits and prepare reports and recommendations for the Management and Exec Teams.
You continually look for opportunities to improve and streamline compliance processes, to further enhance customer experience and employee experience. You provide expert support to Management teams and the frontline teams to achieve the required level of adherence while actively challenging and eliminating unnecessary bureaucracy and taking a commercial approach.
You use your strong verbal and written communication skills to build positive relationships with your colleagues, our professional contacts, our clients, and customers. You understand the importance of positive, long-term relationships and work in collaboration with your colleagues in the frontline and Operations Teams, providing them with expert support on all risk & compliance matters. You coach and develop your team as a line manager to enable high performance.
You take complex regulatory information and communicate it clearly and simply to colleagues across the business. You ensure we meet our regulatory training obligations by providing a training programme for our onboarding process, regular refresher training and other bespoke requirements identified with the teams. You are responsible for making sure the content is engaging, relevant and straightforward.
You provide expert support to your colleagues in compliance support roles within the frontline teams and are proactive in upskilling them in the relevant compliance knowledge. You ensure our teams can access up-to-date and clear information on policies, procedures and training via our intranet, supporting our company culture of self-help and proactive personal development.
You carry out escalated, complex KYC and KYCB checks, working closely with your colleagues in the frontline teams and external professional advisors (e.g., solicitors, IFAs, accountants) to facilitate this. You support the Finance Director and Chief Operating Officer as required with the application and renewal processes for insurances, professional licences and regulatory registrations, ensuring information is accurate and up to date at all times.
Key responsibilities
Establishing, Monitoring & Maintaining Regulatory Framework
* Accountable for the documentation of and regular review of an appropriate framework of policies and procedures
* Accountable for preparing and reviewing quarterly the Company Risk Assessment and Risk Matrix, identifying, agreeing and implementing changes with the Exec Team
* Accountable for ensuring that the Exec Team and Management Team is aware of their regulatory responsibilities and the risks and consequences of non-compliance
* Accountable for the design and implementation of audit and reporting procedures to monitor our regulatory framework is being adhered and to enable effective control of the business processes
* Fulfil the role of Data Protection Officer, as defined by the ICO, Nominated Person, as defined by HMRC AML guidelines, and effectively undertake the duties as set out by the relevant regulatory bodies
* Provide expert anti-money laundering support to the Nominated Officer, working closely with them to ensure compliance with HMRC guidelines
* Maintaining the highest standards of integrity, confidentiality, and professionalism in all business and personal dealings
* Accountable for completing AML KYC and KYCB checks for escalated cases and for overseeing and providing support for KYC and KYCB checks carried out by our teams
* Responsible for completing applications, annual renewals and updates to insurances, professional licences and regulatory registrations, as required by the COO and FD
* Accountable for ensuring compliance related content is kept up to date in our legal documentation and agreements e.g. terms of business, non-disclosure agreements, confidentiality agreements, residential leases etc
Learning and Development
* Accountable for providing a comprehensive, engaging training programme for onboarding, annual refreshers and training ad hoc needs
* Accountable for ensuring employees have access to up to date training, policies and procedures via The Neighbourhood (intranet)
Key requirements
* Robust experience in risk and compliance, with a proven track record of delivering effective governance and risk management strategies
* Working knowledge of Data Protection and Consumer Protections legislation
* Expert knowledge of AML regulations and KYC / KYCB
* Experience gained in a client-facing role
* Strong data analysis skills and ability to interpret data and produce reporting
* Customer focused approach and ability to nurture strong relationships with internal and external stakeholders
* Experience leading and managing teams would be an advantage
* Intermediate PC skills in Microsoft Teams, Word, Excel, PowerPoint and Outlook
Competencies
* Customer Focus
* Communication
* Collaboration
* Problem Solving & Innovation
* Planning & Organising
* Positive Mindset
How to apply
The search and selection process for this role is being managed by our recruitment partner, Rachel Sim, Lead Consultant at Livingston James.
Interested candidates should submit a tailored CV to: rachelsim@livingstonjames.com .
About us
When you join Rettie, you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.