Join to apply for the Wholesale Account Manager role at Company Bakery.
Location: Edinburgh (on-site with travel across central Scotland)
Reports to: Head of Operations
Contract: Full-time, permanent
Deadline: 7th November 2025
Pay: From £30,000.00 per year
Purpose of the Role
At Company Bakery, our mission has always been simple: to create exceptional sourdough and pastries using traditional techniques, the finest ingredients, and the most sustainable methods possible.
Founded in Edinburgh in 2017 by four friends from the food and drink industry, Company Bakery was born out of a shared desire to find top-quality sourdough we’d be proud to serve our customers. From day one, our ethos has been centred on quality: in our products, in our relationships, and in everything we do.
Eight years on, we now serve Edinburgh, the Lothians, and Glasgow seven days a week, supplying hundreds of cafes, restaurants, caterers, shops and homes daily. With this continued growth, we are excited to welcome a Wholesale Account Manager to our Operations team to support and strengthen our relationships with our customers.
This role is ideal for someone who is passionate about hospitality, enjoys building strong relationships, and is committed to providing the highest level of service. The Wholesale Account Manager will ensure our customers feel supported and valued, while also identifying opportunities to grow accounts and contribute directly to the business’s success.
Key Responsibilities
Customer Relationship Management
* Act as the first point of contact for all wholesale customer queries.
* Build and maintain positive, professional relationships with customers.
* Respond promptly to calls and emails, ensuring quick and effective resolution of queries.
* Support customers in using online ordering systems (Cybake) and ensure they understand order deadlines, processes, and policies.
Order Management & Support
* Monitor daily orders to ensure accuracy and flag issues before they become problems.
* Liaise with production, logistics, and delivery teams to resolve order or delivery queries.
* Communicate proactively with customers regarding stock shortages, substitutions, or delivery changes.
* Support the onboarding of new customers, ensuring they are confident with systems and processes.
Account Growth & Success
* Maintain regular contact with customers to assess satisfaction and identify improvement opportunities.
* Escalate recurring issues or risks of churn to management.
* Work closely with the Sales and Operations teams to identify upselling or cross‑selling opportunities (e.g. new products, seasonal ranges).
* Collaborate with the Sales team to ensure smooth handover of new accounts and consistent customer experience.
* Look for opportunities to work closer to our customers eg. collab events, host bakery tours and tastings
Communication & Reporting
* Maintain accurate records of customer interactions and resolutions via email and CRM (Pipedrive).
* Provide weekly feedback to management on customer needs, emerging trends, and potential risks.
* Collate and distribute weekly and monthly sales reports highlighting performance, retention, and growth opportunities.
Business Development & Reporting
The Wholesale Account Manager will play a key role in driving growth and strengthening customer relationships across our wholesale accounts. This includes identifying opportunities for upselling and cross‑selling, developing long‑term account strategies, and ensuring customers are consistently supported and engaged.
To support informed decision‑making and business planning, the Wholesale Account Manager will:
* Pull and analyse weekly sales and account activity reports.
* Work closely with the Head of Operations to produce quarterly performance and growth reports.
* Use insights from reporting to identify trends, uncover opportunities, and proactively address risks of churn.
* Collaborate with Sales and Operations to ensure seamless account development and maximise revenue opportunities.
Skills & Experience
* Strong communication skills, both written and verbal.
* Proven experience in customer service, account management, or customer success.
* Excellent organisational skills and attention to detail.
* Ability to problem‑solve under pressure and remain calm in fast‑paced situations.
* Competence with systems such as the full Google suite, Excel, CRM platforms (Pipedrive), and ordering systems (Cybake).
* Full UK driving licence (essential), customer visits and site support will be required.
* Experience in the food industry, wholesale, and hospitality.
* Passionate about sustainable food sector.
* Knowledge of bakery products and processes.
Personal Attributes
* Proactive and solutions‑focused.
* Friendly and approachable, with strong relationship‑building skills.
* Resilient under pressure and adaptable to change.
* Strong sense of ownership and accountability.
* Passion for great food and supporting local business customers.
Benefits
* Company events.
* Discounted or free food.
* Enhanced maternity leave.
* Enhanced paternity leave.
* On‑site parking.
* Private medical insurance.
* Sick pay.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Food and Beverage Manufacturing
Referrals increase your chances of interviewing at Company Bakery by 2x.
#J-18808-Ljbffr