About Thrive Partners:
Thrive Partners is a leading coaching business that empowers organisations to unlock their full potential through tailored coaching solutions. We specialise in providing personalised coaching and development programmes that foster positive cultural change, enhance leadership capabilities, and drive business growth.
Job Summary:
Thrive Partners is seeking a dynamic and experienced Coach consultant/Account Director.
You will be responsible for managing and developing strong relationships with Thrive’s customers to successfully deliver in-account growth through thought leadership. Additionally, you will be responsible for driving new cross-sell opportunities from customers and warm leads. The goal is to make our customers our best sales engine both within their organisation and as reference clients. The role involves coordinating with different teams, planning and budgeting, and nurturing client relationships. Key responsibilities include setting goals with our customers and developing strategies to expand the client base. You play a crucial role in delivering quality work that meets the client's needs and in identifying new business opportunities.
Key Responsibilities:
Build and Nurture relationships:
· Facilitate customer conversations to fully understand their objectives and needs for the coaching solutions.
· Develop account strategies and plans that support the business objectives of your customers as well as Thrive’s overall company goal.
· Utilising the objectives and challenges, link them to various possible solutions.
· Propose suitable L&D Interventions.
· Develop close, productive, credible relationships/partnerships with customers and nurture them into strategic, long-lasting accounts.
· Weave successfully through large organisations, building relationships with different touch points, and ultimately grow and develop the account potential.
· Proactively keep abreast of the latest thinking, translate, and implement effectively these to clients.
· Measure the impact of coaching and communicate this effectively to customers.
· Identify, develop, and promote best practices and leading-edge thinking in learning and development methodologies.
· Deliver presentations and lead customer meetings for expansion opportunities.
Drive Customer Renewals and Expansion:
· Develop strategic plans for both retention and growth of customer accounts.
· Handle renewals, identify upsell opportunities, and maximise customer lifetime value.
· Drive in-account growth through expansion and cross P&L sales.
Collaborate cross-functionally:
· Partner with Sales, Marketing and Product to drive for adoption and increase in utilisation.
· Communicate any potential risks that would threaten renewal to customer success.
· Partner with sales and marketing to showcase successful customer stories and use cases. Showcase success stories to other customers as well as internally
Skills & Competencies:
* 5+ years of experience in coaching, consulting, or a similar role with a focus on business development and client engagement.
* Proven experience in account management, sales and specifically, in the HR or L&D industry.
* Communication and Interpersonal Abilities: Excellent communication, interpersonal, and negotiation skills are necessary for fostering long-term customer relationships.
* Adaptability and Multitasking: strong project management and organisational skills.
* Ability to negotiate and manage complex sales cycles.
* Organised, methodical, yet agile and adaptable to changing priorities and requirements, comfortable with ambiguity and high drive towards self-motivation.
* Strong problem-solving abilities and a customer-centric mindset
* Creative thinking skills
* Demonstrated ability to collaborate effectively with a cross-functional team
Personal Attributes:
* Empathetic and client-focused, with a passion for helping organisations achieve their goals.
* Resilient and adaptable, with a growth mindset and a commitment to continuous learning.
* Collaborative team player with a positive attitude and a proactive approach.
What We Offer:
* Competitive salary and performance-based incentives.
* Opportunities for professional growth and development.
* A supportive and inclusive work environment.
* The chance to make a meaningful impact on clients’ organisations and drive business success