Overview
HVAC Service Technician London and Kent, Trane UK Ltd. The role involves providing exceptional customer service and technical support to maintain customer plant and equipment on site under maintenance and service contracts. The goal is to maximize service technician productivity and enhance the overall customer experience by improving operational technical processes.
Location coverage
Looking for candidates in the following post code areas: BN, RH, TN, ME and London post codes; DA, RM, BR, SE, IG, E.
Key Responsibilities
* Diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
* Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), customer breakdowns, warranty work, hire and commissioning workloads.
* Build and maintain strong relationships with customers, acting as a trusted point of contact.
* Collaborate with Service Desk, Sales, and Operations Team to establish strong communication channels and share key customer insights.
* Use cutting-edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
* Reporting and analysis: Generate regular reports on completed invoiced work orders.
* Maintain customer relationships through exceptional service and proactive communications with supervisors, regional service managers, senior technicians, and customers to drive continuous improvement.
Internal Controls And Administration
* Proven experience in a service or field-based technician role.
* Strong knowledge of customer service principles.
* Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
* Effective communication skills.
* Analytical thinking and problem-solving abilities.
* Proficiency in using apps, diagnostic software, and MS Office Suite.
Skills And Capabilities
* Knowledge of manufacturing industry is an advantage.
* People and communication skills with a positive mindset.
* Able to work with minimal supervision.
* Appropriate skilled-based certificates with F-Gas.
* Able to cover standby and call outs on a planned scheduled basis, including weekdays, weekends and bank holidays.
* Proficient in using Microsoft Office Suite.
* UK Driver's licence; company vehicle will be allocated.
* Right to Work status confirmed for country of application.
You Can Look Forward To
* Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
* Company van.
* A fast-paced working environment.
* An excellent working culture and community.
* A structured induction plan with continued learning and development.
* A role where you can make a direct contribution to our business.
Not exhaustive - your manager may add additional tasks as required to complete the company strategy.
Qualifications
Included within the responsibilities and competencies noted above.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Industrial Machinery Manufacturing
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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