Salary: £28,000 - 35,000 per year Requirements: Experience in a similar 1st/2nd line IT support role Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting Windows Server environments (2016/2019/2022) Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs, firewalls, switches) Familiarity with Azure Active Directory, Intune, and cloud-based administration Strong customer service skills with the ability to explain technical issues clearly Experience managing support calls, tickets, and competing priorities Ability to work independently and collaboratively within a busy support environment Responsibilities: Provide 1st and 2nd line IT support to end users, troubleshooting hardware, software, and network issues remotely and in person Diagnose and resolve incidents relating to Windows 10/11 and associated desktop applications Manage user accounts, permissions, and security settings in Active Directory and Entra ID (Azure AD) Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint Perform basic administration and troubleshooting of Windows Server environments (2016/2019/2022), including GPOs, file shares, and user access Assist with the maintenance and troubleshooting of network infrastructure (LAN, WAN, Wi-Fi, switches, firewalls) Support cloud-based services, including Azure AD, Intune, and Virtual Machines Log, manage, and resolve support tickets efficiently, ensuring SLAs are met Escalate complex issues to senior engineers or 3rd line support when required Deliver excellent customer service, communicating technical information clearly to non-technical users Support IT asset management, including the setup, deployment, and maintenance of laptops, desktops, and peripherals Technologies: Active Directory Azure Cloud Hardware Support LAN Microsoft 365 Network Security SharePoint TCP/IP Windows Office 365 More: We are Bristow Holland, a well-established and growing organisation based in Ipswich. We are seeking a 1st / 2nd IT Support Engineer to join our supportive and experienced IT team. This role offers an excellent opportunity to build on your technical skills and gain exposure to a broad technology stack in a fast-paced, customer-focused environment. last updated 5 week of 2026