Coach Sales Associate
Join Coach as a Sales Associate, the front‑line ambassador delivering an elevated personalized shopping experience while meeting personal and store sales goals and supporting daily store operations.
Key Responsibilities
* Represent Coach as a brand ambassador and adhere to the Coach Guide to Style and Service standards.
* Build lasting client relationships through personalized styling, product expertise, and fashion advice.
* Drive sales through cross‑selling, upselling, and tailored recommendations.
* Utilize mobile POS, clienteling tools and social selling platforms, including short‑form video, to capture data and encourage repeat purchases.
* Develop and execute personal sales plans and meet or exceed individual and team KPIs.
* Source new customers, maintain relationships, and follow up to close sales.
* Maintain high energy on the floor, manage multiple customers and adapt selling techniques to business needs.
* Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
* Keep sales floor and stockroom clean, organized and stocked; follow retail policies, POS and asset protection procedures.
* Process transactions efficiently (purchases, returns, exchanges, online pickups).
* Support inventory cycles: receive shipments, stock shelves and manage product movement.
* Assist teammates in functional areas as required.
* Foster a collaborative, trust‑based environment and encourage team performance.
* Participate in brand initiatives, training programs and inclusion activities.
* Welcome feedback, adapt behaviors and maintain a calm, professional demeanor.
Required Qualifications
* 1+ years of sales experience, preferably in luxury retail; knowledge of fashion trends and competitors.
* Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use and ability to read price/release sheets.
* Luxury retail background, social media savvy and experience with live‑stream shopping or video demos, clienteling and data acquisition skills (preferred).
* Ability to work in a fast‑paced environment.
* Strong English language proficiency.
Schedule
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak‑busy season, high‑traffic retail days and public holidays.
Benefits
* Inclusive, innovative and fun working environment.
* Internal mobility and career progression.
* One paid volunteering day per year and opportunities to volunteer with global projects.
* Learning and development opportunities via the Ambassador Programme.
* Equity, inclusion and diversity initiatives with employee resource groups and regional inclusion councils.
* Attractive employee discount.
Equal Opportunity Statement
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
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