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Here at MJ Quinn we currently have an exciting new opportunity for a First Line IT Support Engineer to join the business. This position will be based at our Head Office in Knowsley, working Monday to Friday 9am – 5pm.
Who are MJ Quinn
MJ Quinn is an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We have over 1500 workers delivering our services. We believe in creating great connections with our customers, our people, and our world.
About the role:
Reporting to our IT Manager, as an IT Support Engineer you will be the first point of contact for our user base who are seeking advice, guidance, and assistance when they encounter difficulties using our technologies.
Your role will also include:
* Providing day-to-day 1st line IT support to office staff and remote users, liaising with our IT partners as required.
* Logging and responding to requests raised by users using the ITSM ticketing system; coordinating with colleagues to ensure user tickets are responded to and resolved in a timely, efficient, and professional manner.
* Administration of Active Directory and Windows Servers.
* Deployment of assets, maintaining software images, and asset recording.
* Testing new services/patches within the Development Environment prior to release.
* Administering and supporting the business telephony services.
* Configuring new systems and updating configurations on the Windows platform.
* Full training and support will be provided for this role.
* Working 5pm-8pm on a rotational basis.
Requirements:
* Experience in IT support.
* Good knowledge of desktop operating systems and Microsoft Office 365 / Apps.
* 33 days holiday
* Pension scheme
* X2 Life Assurance
* Cycle to work scheme
If you're looking for a new challenge and want to join a dynamic company, we want to hear from you!
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