The team has a crucial role in influencing and quality assuring the writing style of the department as well as identifying key correspondence trends and building statistical data for stakeholders. The team also handles operational correspondence sent to the Treasury.
Duties include:
* Team inbox management and post count.
* Open, date stamp and count hard copy post.
* Registering cases – including the task of creating and sending acknowledgements.
* Action cases transferred in/out from other government departments.
* Action urgent cases and chasing emails.
* Update spreadsheets with new and updated contact and business information; share details with team colleagues.
* Prepare draft packs up with returned draft letters for signature by Chief Executive and Director General’s, pass to the Officers to proofread and action.
* Update and maintain spreadsheets with daily work delivery; host morning team meetings, liaising with team members to effectively allocate daily work.
* Assisting executive officers with triaging cases in preparation for registration.
Other work:
* Provide admin support to Officers, Quality Officers, Data Analyst and Operational Manager where appropriate.
* Provide cover for the team on early/late rota.
* Provide cover and support to the FOI and Policy teams which includes registering cases.
* Support Private Offices with queries and any other work.
* Liaise with business areas to coordinate a response within 15 days.
* Ensure that phone calls/enquiries from MPs, taxpayers and business areas are answered promptly and effectively and escalated to Team manager as required.
* Share any lessons learned with colleagues at team meetings or by email.
Person specification
* Great Communication Skills – both written and verbal.
* Ability to use your own judgement to make effective decisions.
* Ability to handle a fast-paced flexible, changing working environment.
* Can-do attitude and ability to adapt to differing business needs.
* Be a team player to collaborate and support your colleagues.
There may be a need to travel across the UK with occasional overnight stays being required and there may be a need for occasional travel for business purposes.
Candidates who wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available and will be considered in line with business need. Any request to work an alternative working pattern should be discussed with the vacancy holder following the selection process.
Additional Security Information
Please note that if you are appointed to 100 Parliament Street, as a condition of working in this location you will be required to obtain Counter Terrorist Check (CTC) level clearance.
To obtain this level of clearance, you will normally need to meet the minimum UK residency period, which for CTC is 3 years UK residency prior to your vetting application.
You will not be able to start in the location until clearance is granted.
If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Behaviours
We'll assess you against these behaviours during the selection process:
* Managing a Quality Service
* Making Effective Decisions
Benefits
Alongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Family friendly policies.
Personal support.
Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
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