Job summary An exciting opportunity has arisen to join our innovative Cardiology team as a Cardiac Implantable Device Service Co-ordinator (Band 4). This key role supports a highly specialised and expanding service at the forefront of remote cardiac device monitoring and digital healthcare. You will be central to the smooth running of the Cardiac Implantable Device Service, combining high-quality administration with meaningful patient contact. Working closely with cardiac physiologists, nurses and clinicians, you will help deliver safe, efficient and patient-centred care while supporting the continued development of modern monitoring pathways. The role also offers valuable leadership and supervisory experience, with responsibility for the day-to-day support, training and supervision of administrative colleagues. You will help coordinate workloads, maintain service standards and contribute to a positive, collaborative team culture. This is an excellent opportunity for a motivated, organised and compassionate individual who enjoys problem-solving, teamwork and developing others. You will gain specialist experience within cardiology, contribute to service improvement and innovation, and play an active role in shaping a growing service that values leadership, collaboration and continuous improvement. Main duties of the job As Cardiac Implantable Device Service Co-ordinator, you will provide comprehensive administrative and coordination support to ensure the effective day-to-day delivery of the Cardiac Implantable Device Service. Your duties will include managing clinic bookings, waiting lists, referrals and outcomes, monitoring service performance and escalating issues to support timely patient care. You will play a key role in supporting the remote monitoring service, including enrolling and consenting patients, providing education and reassurance, troubleshooting connectivity issues and working closely with cardiac physiologists to reduce DNAs and backlogs. You will act as a professional and empathetic point of contact for patients, carers and staff, often handling sensitive or complex enquiries. The role also involves maintaining accurate records and databases, producing reports, supporting audits and quality improvement activity, and coordinating meetings and training. You will supervise and support administrative colleagues and contribute to new systems and service developments. The ideal candidate will be well organised, IT confident, able to prioritise a varied workload and demonstrate excellent communication, initiative and a strong commitment to patient care and confidentiality. About us University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role. Details Date posted 05 January 2026 Pay scheme Agenda for change Band Band 4 Salary £27,485 to £30,162 a year Contract Permanent Working pattern Full-time, Flexible working Reference number 304-1098249 Job locations Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description* Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description* Person Specification Qualifications Essential *Good General Education (e.g. GCSE English and Maths A-C GCSE LEVEL 9-4 *Knowledge of secretarial and administrative procedures and systems, including non-routine activities, gained through training and experience to Vocational Level 3 or equivalent, with an understanding of specialist terminology, organisational policies and procedures, and the ability to resolve non-routine issues. Desirable *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology *Working knowledge of medical terminology Experience Essential *Experience of working in healthcare *Experience in using healthcare appointment systems such as Oceano. *Experience managing waiting lists *Experience of dealing with the Public/Customer service experience *Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving *Experience of dealing with the Public/Customer service experience *Plus, knowledge of dealing with non-routine issues such as problem solving for an area of work. *Understand confidentiality and apply the principles in everyday working practice. *Must be able to demonstrate an understanding of equality and diversity. Desirable *Experience of working in a busy environment *Experience of working in Healthcare *Previous experience of transcribing formal minutes *Experience of Cardiac Implantable Devices *Experience of remote monitoring in a healthcare environment Additional Criteria Essential *Flexible approach to work *Demonstrates care and compassion. *Good organisational skills *Ability to travel to multiple sites. Person Specification Qualifications Essential *Good General Education (e.g. GCSE English and Maths A-C GCSE LEVEL 9-4 *Knowledge of secretarial and administrative procedures and systems, including non-routine activities, gained through training and experience to Vocational Level 3 or equivalent, with an understanding of specialist terminology, organisational policies and procedures, and the ability to resolve non-routine issues. Desirable *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology *Working knowledge of medical terminology Experience Essential *Experience of working in healthcare *Experience in using healthcare appointment systems such as Oceano. *Experience managing waiting lists *Experience of dealing with the Public/Customer service experience *Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving *Experience of dealing with the Public/Customer service experience *Plus, knowledge of dealing with non-routine issues such as problem solving for an area of work. *Understand confidentiality and apply the principles in everyday working practice. *Must be able to demonstrate an understanding of equality and diversity. Desirable *Experience of working in a busy environment *Experience of working in Healthcare *Previous experience of transcribing formal minutes *Experience of Cardiac Implantable Devices *Experience of remote monitoring in a healthcare environment Additional Criteria Essential *Flexible approach to work *Demonstrates care and compassion. *Good organisational skills *Ability to travel to multiple sites. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals Birmingham NHS Foundation Trust Address Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab) Employer details Employer name University Hospitals Birmingham NHS Foundation Trust Address Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)