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JOB DETAILS
JOB BAND: D
CONTRACT TYPE: 14 month Fixed-term Contract, Full-time / Attachment, Full-time
DEPARTMENT: HR Systems - People Services
LOCATION: Birmingham (The Mailbox) - Hybrid
PROPOSED SALARY RANGE: Up to £55,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.
PURPOSE OF THE ROLE
We are looking for an experienced and proactive individual to leave the HR Systems Support arm of the HR Systems Team within People Services. The successful candidate will focus on the day-to-day running of the Systems Support Team, primarily providing team management support whilst ensuring adherence to SLAs through day to day case work in line with the wider HR strategies and business objectives.
WHY JOIN THE TEAM
You’ll guide a high-performing team, drive service excellence, and make a lasting impact on how we support our people through tech and data. This role requires an individual with a deep understanding of the BBC’s HR processes and systems, who is capable and adept at managing a team to ensure high performance and their continued development.
Your Key Responsibilities And Impact
* Lead and manage the HR Systems Support Team, ensuring the team have the tools required to excel in their work life both personally and professionally, and maintain job satisfaction.
* Ensure adherence to SLA’s, supporting the team to achieve them, identifying trends and blockers that may affect adherence and managing resource levels and expectations accordingly.
* Proactively collaborate with business users and key stakeholders to ensure the support received by the HR Systems Support team still meets requirements and manage the relationships as appropriate
* Encourage collaboration and idea sharing within the HR Systems Support team, and between other key stakeholders within the HR space and beyond.
* Strategically develop the team to keep abreast of the latest trends and technological advances, ensuring the team stays relevant, flexible and ‘fresh’ in the organisation and continue to revisit structure/usefulness in light of new changes.
* Lead the team to be proactive to trends, systems changes and changes to case volumes.
* Where appropriate, lead on projects that come up and affect the workings of the team and ensure appropriate and timely involvement in these projects by keeping a channel of communication open with key stakeholders
Essential
YOUR SKILLS AND EXPERIENCE
* Experience: Team management, ensuring adherence to SLAs whilst maintaining work-life balance and personal growth of the team
* Technical skills: Proficiency in HR systems such as SAP HR, and experience in data management tools such as Winshuttle and SAP Query Manager
* Problem Solving: Analytical thinker with strong problem-solving skills, capable of explaining technical items to a non-technical audience.
* Stakeholder Management: Skilled in working collaboratively and influencing key stakeholders.
* Continuous Improvement: Commitment to continuous improvement, regularly reviewing and optimising HR system processes for efficiency and effectiveness.
If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.
Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
For any general queries, please contact: bbchr@bbc.co.uk
Redeployment
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Broadcast Media Production and Distribution
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