Operations Manager Commercial Cleaning
£44,000 + 10% commission + Vehicle + Laptop + Phone
Bristol (Surrounding areas)
WINNER are currently working with a family‑owned, staff focused, eco‑friendly cleaning company who, due to their continued success, are currently searching for an experienced and commercially minded Operations Manager to oversee a portfolio of commercial cleaning contracts valued at approximately £1.5 million annually.
This is not a purely supervisory role; we are looking for a genuine operational leader who can:
* manage multi‑site cleaning operations
* build strong client relationships
* improve standards and staff performance
* actively identify opportunities to grow accounts
The successful candidate will oversee multiple sites and cleaning teams, ensuring operational excellence, client retention, and profitable growth across the portfolio
* as an area manager you will work closely with the operations director/senior account managers to attend site visits and quality control audits
* you will be responsible for face‑to‑face interactions with customers and staff
* your role will involve building long‑lasting relationships with clients, ensuring customer satisfaction
* you will perform staff inductions, looking after up to 90 mobile cleaners at peak
* your role will include performing monthly site audits and reporting any poor quality of service
* oversee KPI/SLA across the sites
Key Responsibilities
Operational Management
* oversee the day‑to‑day management of a portfolio of commercial cleaning contracts
* ensure all sites meet company and client standards
* conduct regular audits, inspections, and performance reviews
* manage staffing levels, rota planning, and operational coverage
* support recruitment, onboarding, and training of cleaning operatives and supervisors
* drive accountability and performance across all sites
Client Relationship Management
* build and maintain strong relationships with clients
* attend client meetings and handle escalations professionally
* ensure high levels of customer satisfaction and contract retention
* respond quickly and effectively to operational issues
Commercial & Financial Responsibility
* manage labour and operational costs effectively
* monitor site profitability and operational efficiency
* identify additional service opportunities within existing accounts
* generate upsales across the portfolio
Commission Structure
* earn 10% commission on all successful upsales
* opportunity to significantly increase earnings through account growth and service expansion
Portfolio Overview
The successful candidate will manage:
* a contract portfolio worth approximately £1.5 million annually
* multiple commercial sites across the region
* teams of cleaners, supervisors, and support staff
* high‑profile client relationships and service delivery standards
What We are Looking For
Essential Experience
* previous experience managing multi‑site cleaning or FM operations
* strong leadership and people management skills
* experience managing large cleaning teams and multiple contracts
* excellent organisational and communication abilities
* ability to work under pressure and solve problems proactively
* full UK driving licence
Ideal Candidate
* thinks like a manager, not just a supervisor
* understands operational efficiency and labour control
* can build strong long‑term client relationships
* is commercially aware and confident identifying growth opportunities
* leads by example and drives high standards across teams
* full and clean UK driving licence and be able to travel to sites
* must live within commuting distance of the location as detailed
* be of a smart and professional appearance
Benefits
28 days holiday, mobile phone, laptop, excellent career progression prospects, flexible working hours, family‑owned staff focused company
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