A leading SaaS provider in Grantham is seeking a Service Delivery / Customer Support Manager to own the customer experience and lead support operations. This senior role requires a proven track record in customer service leadership and SaaS experience. The ideal candidate will thrive in a dynamic environment, focus on transforming customer interactions into long-term loyalty, and have a passion for delivering impactful service. This position offers a competitive salary of £54,000 – £58,000, plus bonus, in a hybrid working model. #J-18808-Ljbffr