Job Title: Marketing & Communications Officer Salary: £32,054 - £34,005 (Grade F) Hours: 36.5 hours per week (Full Time) Location : Lancashire, UK (Hybrid & Agile Working Options) Reports To: Director of Key About the Role We’re looking for a creative and driven marketing professional to enhance Key’s brand recognition and public profile, with a special focus on social media engagement and broader marketing strategies. You’ll play a vital role in showcasing our impact, building genuine engagement with our community, and supporting income diversification through targeted campaigns that connect with donors, partners, and supporters. Key Responsibilities • Develop and implement a communications strategy aligned with Key’s mission and income goals. • Manage and grow our social media presence (Facebook, Instagram, LinkedIn, TikTok). • Create compelling, platform-specific content and campaigns to drive engagement and fundraising. • Write and design content for newsletters, press releases, website, and social media. • Act as a brand guardian, ensuring consistency in tone, messaging, and visual identity. • Support donor acquisition and retention through targeted marketing and advertising. • Track and report on performance metrics including social media growth, website traffic, and campaign ROI. • Collaborate with Progress Housing Group’s Marketing & Communications team. What We’re Looking For • Proven experience in communications, marketing, or public relations. • Strong digital marketing and social media management skills. • Excellent writing and editing abilities. • Experience with analytics tools and GDPR compliance. • A creative mindset with the ability to develop engaging content and campaigns. • Passion for social change and a deep understanding of how marketing supports charitable missions. • Experience in the non profit sector is desirable, but we welcome fresh perspectives from other industries. Why Join Us? • Competitive salary and benefits • Flexitime, hybrid & agile working options • 25 days annual leave (FTE) plus bank holidays • Health Cash Plan via Medicash • Access to Employee Assistance Programme (EAP) • A supportive, inclusive culture with a Net Promoter Score of 73 About Key Unlocking Futures Key has been helping people in Lancashire build better lives for over 30 years, supporting more than 33,000 individuals. We work with kindness, partnership, and quality-treating people as individuals and focusing on their strengths. As part of Progress Housing Group, we retain our identity and autonomy while benefiting from strategic collaboration. Ready to make a difference? Apply now with your CV and a cover letter outlining how you meet the person specification. Closing date : 28th July 2025