General Services Manager
Location: Limerick, Ireland
Salary: €80,000 – €90,000 + Sodexo Benefits
About the Role
We are seeking an experienced General Services Manager to lead the delivery of integrated facilities management (IFM) services at the Eli Lilly site in Limerick.This is a senior, client-facing role with full responsibility for service delivery, financial performance, compliance, and people leadership.
You will act as the single point of contact for all FM activities on site which include cleaning, GMP cleaning, catering, Landscape, pest control and technical services, ensuring outstanding service delivery, strong client relationships, and full regulatory compliance, while driving continuous improvement and commercial performance.
Key Responsibilities
Lead and manage the delivery of multiple FM services across the site
Take full ownership of contract performance, KPIs, SLAs, and compliance
Manage financial performance including budgets, forecasting, P&L and cost control
Build and maintain strong client relationships, leading regular performance reviews
Provide visible, confident leadership to multidisciplinary site teams
Ensure full compliance with Health & Safety, GMP/GDP, and regulatory requirements
Work collaboratively with central and segment subject matter experts
Identify and deliver service improvements, efficiencies, and growth opportunities
Drive high standards of employee engagement, performance, and developmentAbout You
Essential:
Proven experience in a senior management role within an outsourced or IFM environment
Strong commercial and financial acumen, including P&L management
Significant experience working in a regulated environment (GMP/GXP), ideally 5+ years
Excellent client relationship and stakeholder management skills
Demonstrated leadership experience managing large, diverse teams
Strong communication, influencing, and decision-making skillsDesirable:
Facilities, Engineering, or Technical qualification
Experience in pharmaceutical or FMCG environments
NEBOSH (or equivalent) qualification
BIFM or other relevant professional qualifications
Diploma/Degree in Hotel & Catering Management
Degree in Business ManagementWhat’s on Offer
A senior leadership role within a high-profile contract
Opportunity to make a real impact on service excellence and client satisfaction
Supportive matrix structure with access to expert central teams
Career development within a large, global organisation