The job description is fairly comprehensive but can be improved for clarity and formatting. Here's a refined version:
NOC Technician (Previous Relevant Experience Required), Cardiff
Client: Telent
Location: Cardiff, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts dedicated to impactful work. Be part of a high-performing team managing complex and critical infrastructure, ensuring connectivity and protection 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role requires working on a 24/7, 365-day shift rota.
What you’ll do:
1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to support and engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, control teams, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies during power-related network issues.
Who you are:
Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills, capable of liaising at all levels.
* Proficiency with Microsoft Office.
What we offer:
A diverse career across sectors, roles, and technologies, with opportunities for development and impact. We foster an inclusive culture that values diversity and encourages authentic self-expression.
The additional benefits:
* 34 days holiday (including public holidays) with buy/sell options or 26 days + public holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts through Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video!
We are committed to diversity and inclusion, reflecting the communities we serve, and ensuring everyone feels valued and empowered.
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