Senior Navigator - TipTopJob
Position: Senior Navigator
Hours: 37.5 hours per week, Monday-Friday, 6:00 AM – 2:30 PM.
Duration: Temporary cover approximately 3 months, with potential extension based on performance.
Responsibilities
* Deliver initial street-based assessments to new rough sleepers and follow-up casework to existing rough sleepers.
* Plan and organise street outreach shifts, based on referrals and mapping information to identify and verify rough sleepers.
* Support rough sleepers by ensuring referrals to relevant services and accommodation through the Pathway.
* Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population.
* Plan shifts to enable attendance at planned meetings (with advance notice), and liaise with support agencies.
* Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support.
* Work alongside the Team Manager to lead on any crisis intervention work for complex cases.
* Develop partnership working with a range of local and regional organisations.
* Contribute to service development in line with local and government strategies, such as No Second Night Out.
* Work with partners on outreach-focused initiatives such as local cold weather shelters and provisions, and annual street counts.
* Work with agencies to support voluntary return where appropriate under the Single Service Offer, and Immigration Enforcement where needed.
* Work alongside the Service Manager to monitor services' expenditure and oversee volunteer expenses and timesheets.
* This role involves lone working.
Qualifications
* Experience of working with homeless clients.
* Knowledge of substance misuse and recovery, harm minimisation models, and the complexities of the homeless sector.
* Knowledge of immigration and benefit entitlement issues, including both EEA and non-EEA clients.
* An understanding of quality customer-focused service principles, and proven ability to empower service users.
* Awareness of London-based and national agencies, rough sleeper initiatives, and single service offer approach.
* Understanding of barriers faced by rough sleepers and available support services.
* Understanding of planned support principles and working with vulnerable people.
* The ability to work under pressure, and effective schedule management.
* The ability to dynamically risk-assess situations.
* The ability to use IT applications and produce reports.
* The ability to work in a multiagency framework and coordinate the response of partner agencies.
* Flexibility to work early mornings and late evenings to better identify and engage individuals rough sleeping.
Seniority Level
Mid-Senior level
Employment Type
Temporary
Job Function
Other, Information Technology, and Management
Industries
Advertising Services
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