Join to apply for the Guest Service Operator role at Bamford Collection.
This is a temporary role from October 2025 until January 2026, covering the Christmas period. Salary: £28,000 pro rata.
Overview
We are looking for two Guest Service Operators to join our team during the festive period. As a Guest Services Operator, you will handle e-commerce enquiries and the customer service of our guests across the Bamford Collection. You will support our customers and ensure they receive a high quality personalised service.
Responsibilities
* Ensure all inbound calls and emails are answered, processed and followed up in line with SLAs
* Champion swift, efficient, knowledgeable and engaging service in all interactions
* Be competent in using all platforms and systems used across the Guest Services team
* Complete the physical dispatch of gift cards
Skills You Will Bring
* Strong attention to detail
* Clear verbal and written communication skills
* Ability to work calmly under high pressure situations
* Multitasking skills and good organisational abilities
* Customer service experience
Perks And Benefits
* Discounts on products, treatments, and dining experiences from day 1
* One paid volunteering day per year
* Subsidised private medical insurance through Bupa
* Pension scheme with employer contributions
* Life assurance cover up to one year of salary
* Mental health support via Employee Assistance Programme (24/7)
Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.
Employment details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Management and Manufacturing
* Industries: Hospitality
Location details and other regional postings are shown for candidate awareness but are not part of the role description here.
#J-18808-Ljbffr